Training Specialist (Healthcare)

GD Information Technology • Albany, NY

12h • Hybrid

About The Position

TRAINING SPECIALIST Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Training Specialist for a career where your growth is just as important as the mission you support. MEANINGFUL WORK AND PERSONAL IMPACT As a Training Specialist, the work you’ll do at GDIT will be impactful to the mission of the New York State Department of Health Medicaid Management Information System program. You will play a crucial role in performing the duties of a Provider Outreach Regional Representative for the eMedNY Program in the NYC area Albany, Troy, Schenectady, NY area . As a Training Specialist supporting the Provider Services department, you will be trusted to represent the company to external and/or internal customers, supporting Medicaid related claims and billing questions. You will provide assistance and problem resolution to our provider community and other stakeholders. You will also respond to non-routine customer calls, email and web inquires, providing a single point of contact for issues and questions. This role requires the selected candidate to reside in the . HOW A TRAINING SPECIALIST WILL MAKE AN IMPACT Provide subject matter expert support on NY Medicaid billing and enrollment practices to the provider community, including claim resolution support Provide technical training to NY Medicaid Providers on eMedNY billing, enrollment and program requirements Interface with the NY Medicaid provider community to support them with system and program changes Provide support in face-to-face encounters, phone consultations, group training, seminars and webinars Provide feedback internally on challenges providers are encountering and trends Develop training and content materials as needed Present information at various provider associations meetings Provide testimony for Medicaid fraud legal proceedings Perform other duties as necessary

Requirements

• BA/BS degree plus 2+ years’ experience, or 5+ years’ experience, or equivalent
• Working knowledge of all Microsoft Office applications, including Outlook
• Strong communication (oral & written), interpersonal, organization skills
• Strong work ethics and flexibility
• Ability to learn quickly
• Ability to work independently or as a part of a group

Nice To Haves

• Healthcare billing and claims experience
• Teaching/training experience
• Experience with Zoom, Microsoft Teams

Responsibilities

• Provide subject matter expert support on NY Medicaid billing and enrollment practices to the provider community, including claim resolution support
• Provide technical training to NY Medicaid Providers on eMedNY billing, enrollment and program requirements
• Interface with the NY Medicaid provider community to support them with system and program changes
• Provide support in face-to-face encounters, phone consultations, group training, seminars and webinars
• Provide feedback internally on challenges providers are encountering and trends
• Develop training and content materials as needed
• Present information at various provider associations meetings
• Provide testimony for Medicaid fraud legal proceedings
• Perform other duties as necessary

Benefits

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace
• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level