Training Specialist

Market America•Greensboro, NC

18h

About The Position

The Training Specialist is responsible for facilitating technical (job-specific) skills and soft (interpersonal/people) skills, to new hires and existing employees, participating in the creation of new course content, assisting with instructional design and development, designing presentations and assisting with the creation of job aids for products and processes. Essential Duties and Responsibilities Serves as liaison with departments to remain current on technical processes, products, services and procedures Reviews existing training materials to ensure materials are up-to-date Monitors classroom space database for effective classroom scheduling and usage Demonstrates the use of adult learning theories and presentation skills Assists with researching industry training and development standards Facilitates technical (job-specific) skills and soft (interpersonal/people) skills to new hires and existing employees Organizes and manages on-line documentation (shared drives) to ensure easy access to training materials Monitors departmental equipment and training supplies to ensure adequate inventory Tracks training attendance rosters and stores in appropriate files Collaborates and partners with the Training Team on technical and soft skills trainings, projects and teambuilding efforts Collaborates with Human Resources Team to ensure strong partnerships are built and maintained Attends product and procedure walk-throughs, as needed Complies with company policies and procedures Performs other duties, as needed Supervisory Responsibilities None.

Requirements

Bachelors degree in Education, Training, Communications, or related field
Fluent and proficient in oral and written communication skills and ability to demonstrate proficiency
2 3 years of experience in training and instructional design experience in a call center and/or corporate environment
Strong working knowledge of adult learning theories and ability to apply and execute facilitation techniques
Ability to demonstrate proficiency in the use of MS Office Suite, i.e., Word, PowerPoint, Excel, Outlook, Intranet, and Office Equipment
Ability to travel, as needed
Experience in facilitation of curriculum to Supervisor-level and below
Knowledge of facilitation evaluation models

Responsibilities

Serves as liaison with departments to remain current on technical processes, products, services and procedures
Reviews existing training materials to ensure materials are up-to-date
Monitors classroom space database for effective classroom scheduling and usage
Demonstrates the use of adult learning theories and presentation skills
Assists with researching industry training and development standards
Facilitates technical (job-specific) skills and soft (interpersonal/people) skills to new hires and existing employees
Organizes and manages on-line documentation (shared drives) to ensure easy access to training materials
Monitors departmental equipment and training supplies to ensure adequate inventory
Tracks training attendance rosters and stores in appropriate files
Collaborates and partners with the Training Team on technical and soft skills trainings, projects and teambuilding efforts
Collaborates with Human Resources Team to ensure strong partnerships are built and maintained
Attends product and procedure walk-throughs, as needed
Complies with company policies and procedures
Performs other duties, as needed