Training Specialist

Proctor Loan Protector•Troy, MI

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Proctor Loan Protector does not sponsor any type of work visa’s or STEM programs. SUMMARY: This position is responsible for training and coaching new hires and existing teammates on Lender Solutions departmental tasks and procedures.

Requirements

High School Diploma/GED
Proficient with MS Office– specifically Word and Excel
Superior verbal and written communication skills, demonstrated in previous roles.
Strong insurance knowledge
Strong analytical skills
Mastered more than one process
Ability to resolve and addresses issues
Low error rate
Meets production metrics
Knowledgeable in Residential and Commercial Tracking
Attendance/Quality/Production must meet or exceed PFI standards
Repetitive motion.
Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
Vision sufficient for use of a computer monitor.
Sedentary work.
Ability to sit at a desk 7-8 hours per day.

Nice To Haves

Associate’s or Bachelor’s degree in a business or financial related discipline

Responsibilities

Conduct training classes on PLP systems and processes, whether a new hire class of newly started team members, or a continued development course for existing staff.
This position requires the ability to lead classroom style and one-on-one training discussions for extended periods of time on a regular basis.
Provide training communication and reporting on any training completed, as well as complete a summary of topics learned and recommendations for follow-up and improvements.
Delivery of departmental rules and expectations to new persons in an exacting manner.
Assist in developing and updating Quality Control Standards to assure that all processes within Proctor Loan Protector maintain an excellent quality rating.
Suggest process improvement to management
Create new / edit existing training documentation and key training tips for new and existing staff / Coach staff on process updates
Works to ensure that our processes remain in compliance with regulations and our client expectations.
Monitor random sampling of all data entry and provide error feedback to managers for coaching and mentoring of staff.
Demonstrate high level of knowledge of all processes within the departments trained.
Research errors for root cause analysis.
Understand all insurance requirements for both residential and commercial tracking
Strong Communication capacity with clients and leadership; clearing issues working deficiencies and tracking policies
Maintain superior levels of quality and production metrics.
Ability to take on more responsibility as needed, including additional classes, audits, and other support functions.
Back-up existing staff as needed