Training Specialist

Ideal Concepts, Inc. • Allentown, PA

11d

About The Position

The Insurance Agent Training Specialist is responsible for developing, implementing, and evaluating training programs for new and existing insurance agents. This role ensures that all agents are equipped with the knowledge, skills, and tools necessary to perform their duties effectively and provide exceptional service to clients. The Training Specialist will work closely with management to identify training needs, create educational materials, and facilitate engaging training sessions.

Requirements

• Bachelor's degree in Education, Business, Human Resources, or a related field (preferred).
• Health Insurance License(s) Required.
• Minimum of 3-5 years of experience in training and development, preferably within the insurance industry.
• Proven experience in designing and delivering training programs.
• Excellent communication and presentation skills.
• Strong organizational and project management abilities.
• Proficiency in using training software and e-learning platforms.
• Ability to adapt to various learning styles and needs.

Responsibilities

• Training Program Development:
• Design and develop comprehensive training programs for new and current insurance agents, including onboarding, sales techniques, product knowledge, compliance, and customer service.
• Create training materials, such as manuals, e-learning modules, and presentations.
• Training Delivery:
• Conduct training sessions using various methods, including in-person workshops, webinars, and online courses.
• Utilize adult learning principles to ensure training is engaging and effective.
• Evaluation and Improvement:
• Assess the effectiveness of training programs through evaluations, feedback, and performance metrics.
• Continuously improve training materials and methods based on feedback and industry best practices.
• Collaboration:
• Work with subject matter experts, managers, and other stakeholders to identify training needs and develop relevant content.
• Partner with the HR department to ensure training aligns with company policies and procedures.
• Compliance:
• Ensure all training programs comply with industry regulations and company policies.
• Stay updated on changes in insurance laws, regulations, and best practices.
• Support:
• Provide ongoing support and coaching to agents to reinforce training and promote continuous learning.
• Address any training-related issues and provide solutions to enhance performance.

Benefits

• Employee Health and Supplemental Insurance premiums paid 100% by the company.
• Employee options for Flexible Savings Account (FSA).
• Competitive 401k plan with company match.
• Generous Paid Time Off (PTO) plan.
• 8 paid pre-determined calendar holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level