Training Specialist

RAYUS Radiology•Chesterfield, MO

17h

About The Position

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for an Administrative Quality Training Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! The Administrative Quality Training Specialist, under direction of market leadership and in collaboration with corporate teams, is responsible for implementing strategies that are focused on training, quality assurance (QA), and process improvement for administrative teams at multiple Center locations within a Market.

Requirements

High school diploma, or equivalent
Two (2) years' medical administrative experience
Proficiency using computer systems and using Microsoft Office Suite; Outlook, Teams, Word, Excel, etc.
Strong knowledge of medical terminology and medical insurance
Ability to successfully use a multi-level phone system
Some travel is required between sites; a reliable means of transportation is required.

Nice To Haves

Previous experience training entry level administrative roles

Responsibilities

Serves as market's subject matter expert on assigned administrative areas or processes
Develops standardized content and trains the new administrative team members on procedures and best practices, and develops additional training materials, or hands-on training for existing administrative groups or individuals as needed
Monitors center and market performance metrics, providing regular and timely updates to applicable team members
Ensures comprehensive knowledge of company policies and procedures by all administrative team members
Communicates regularly to administrative team members regarding appropriate messaging for patients
Reviews daily errors list from corporate, researching and correcting issues or working with team members to correct, identifies trends, and provides needed coaching to team
Partners with department leads and supervisors on training and QA for their teams
Takes a leadership role in team member meetings
Creates and updates market's training resources as needed
Provides back-up coverage for administrative team members as requested by supervisor for "breaks, PTO, and any other coverage needs
Collaborates with corporate teams, including Revenue Cycle Management and Operations Improvement, and local market leadership on training and process improvement initiatives
Monitors metrics to analyze trends and process effectiveness
Reports regularly to market leadership team on initiatives, to ensure progress is being made and goals are met
Completes other tasks as assigned