Training Specialist

Annexus Health

15h

About The Position

Diverse experiences. A shared passion. At Annexus Health, we are a team of dedicated professionals with backgrounds in life sciences, healthcare software technology development, and the healthcare provider setting. While we approach our work from different angles, we are united by our commitment to reducing financial and administrative burdens across the patient access journey to improve access to care and combat financial toxicity at both the patient level and the healthcare provider level. Training Specialist We are seeking an energetic and talented Training Specialist to deliver and evaluate engaging customer training sessions. Reporting to our Manager, Training and Documentation, this role will be a core member of our Training Team. You will collaborate with team members to deliver high-quality training solutions for Annexus Health customers. If you’re highly motivated, passionate about training, and eager to join a fast-growing start-up focused on making a difference for patients, then we would love to meet you!

Requirements

Proven virtual training experience, ideally with a software or healthcare company
Strong command of GoTo Webinar, Microsoft Teams, or similar
Communicates complex information clearly and effectively, adapting presentations to engage a wide range of audiences
Demonstrates strong learning agility, thriving in environments that require adapting to continuous software updates and enhancements
Strong interpersonal skills with the ability to work effectively with diverse internal and external partners
Team player who is invested in helping others grow and succeed
Comfortable in a fast-paced, growth-oriented environment
Driven to make a difference
Love to have fun!

Nice To Haves

Familiarity with healthcare billing and financial counseling is a plus

Responsibilities

Lead engaging, effective, virtual customer training sessions
Create and manage the online registration experience for training sessions (currently using GoTo Webinar)
Adjust AssistPoint® training materials to align with product releases
Document training attendance in Salesforce CRM to support the reporting of monthly and quarterly training metrics
Contribute to curriculum development and facilitate engaging onboarding sessions for new clients and users
Identify customer needs for new training sessions and materials, partnering with internal stakeholders to develop and deliver targeted webinar initiatives
Continuously drive improvement in the customer training experience by staying current on industry trends and best practices

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