Training Specialist LIC, Remote

Thrivent

1d•Remote

About The Position

The Training Specialist role is responsible for facilitating in-person and/or virtual learning experiences that incorporates use of adult learning principles and recognizes different learning/work styles using existing resources or programs. This role will deliver training and measure individual progress to ensure learners can deliver business results. This role will be responsible for delivering learning solutions that cover a wide range of topics such as company orientation, industry knowledge, Thrivent product, process, and systems knowledge, as well as service skills development. For Annuity and Life Insurance Interaction Center focus, include: The product lines involved are insurance (life, DI, MS, LTC), annuity (fixed and variable), and our tax-exempt programs. Only those specifically handling Annuity complaints would require the licensing.

Requirements

Bachelor’s degree or equivalent work experience
Three to five years’ experience delivering training for in-person and/or virtual settings.
Experience designing courses using a commonly accepted instructional design model, e.g., ADDIE.
Experience writing explicitly stated learning objectives and creating lesson plans using Bloom’s taxonomy.
Experience developing asynchronous learning solutions, e.g., eLearning.
Experience using eLearning development tools and learning management systems.
Intermediate to advanced skills in MS Office applications including MS Word, Excel, and PowerPoint
Experience working with and influencing employees and leaders at all levels in the enterprise
FINRA Series 6 and SIE (and/or others as required by the position) required or obtained within 90 days of hire/transfer

Nice To Haves

Prefer experience in coaching/mentoring in a corporate setting.
Prefer knowledge of Thrivent’s insurance and/or investment and/or banking products.
Prefer experience in a call center environment.
Prefer experience in supervisory capacity in a corporate setting.

Responsibilities

Facilitate in-person and/or virtual learning experiences using existing resources and programs.
Ensure a positive, inclusive and effective learning experience for all participants to achieve intended learning objectives
As requested, make moderate revisions to the existing learning materials which could include job aids, tutorials, web-based training, workshop curriculum, learner guides, articles, publications, technology tips, video, etc. based on user feedback and necessary content changes.
Consult with business leaders to assess learning/development/training needs and assist with the development of the solutions and tools to address those needs.
Document and maintain all training records.
Monitor, evaluate and record effectiveness of training courses.
Recommend and develop improvements as needed.
Provide feedback to content owners, represent training interests on project teams, and recommend training approaches as needed.
Provide timely follow-up to participant questions.
Support the design, development, and management of effective learning and performance-focused solutions, assess business & target audience learning needs, assist with developing the learning strategy, and identifying delivery methods including the identification of innovative learning methodology.
Collaborate with internal and external stakeholders to provide business context in the design, develop and implementation of relevant learning programs and solutions delivered through various channels.
Identify internal and/or external emerging issues, research and analyze training and development practices, methodologies and trends and recommend new approaches.