Training Specialist III

VyStar Credit Union•Jacksonville, FL

13d

About The Position

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Training Specialist III ACCOUNTABILITY STATEMENT The incumbent designs, develops and conducts training programs, in support of organization’s mission and goals. The incumbent is also responsible for keeping training materials up to date, coordinating both pre- and post-training activities in the VyStar Learning Center for participants, creating and implementing training re-design efforts, and designing both traditional and e-learning modules under the supervision of VyStar’s Technical Training Manager. The incumbent is also responsible for mentoring and certifying any new Training Specialists (via team-teaching and subsequent coaching) who are working toward becoming certified to solo-teach the above training programs. In addition, the incumbent is responsible for directing the activities of the training participants within the classroom and will be expected to travel or train offsite as business needs dictate. The incumbent may also be called-upon to serve as a back-up liaison with key back-office functions throughout VyStar to facilitate quality training support for key organizational changes. This position reports to VyStar’s Technical Training Manager and can expect the following mix of duties: Training Preparation and Delivery (including mentorship/coaching as noted above) (60%), Training Support & Design Projects (30%) and tracking of ROI using the Kirkpatrick model (10%).

Requirements

Either Bachelor’s degree in a business curriculum or a related field or related experience is preferred
Three years total experience as a Training Specialist II or the equivalent in prior work experience.
Five years total experience in the design and/or delivery of training programs for adult learners or equivalent in prior work experience.
two years’ experience in a supervisor or manager role.
One year’s experience in training needs analysis.
Problem solving ability, strong verbal and written communication skill and an ability to work well with others are required.
Strong ability to organize, handle frequent interruptions in work, facilitate events and work a flexible schedule is required, which might include overnight travel.
Demonstrates advanced proficiency in Microsoft Office Suite applications (i.e., Word, Power Point, Excel, and Publisher), and e-learning authoring software, Storyline.
Possesses the ability to successfully coordinate pre- and post-training activities for training participants via the VyStar Learning Center (VLC), and the ability to serve as the department’s back-up for VLC Administrator duties with minimal direction/support.
Certification through a recognized training organization, such as ATD, in design and/or facilitation for the virtual classroom or demonstrate comparable work experience.
APTD or CPTD certification

Responsibilities

Designs, develops, and conducts training classes and administers/monitors testing.
Provides technical assistance (i.e., product and system assistance) to VyStar’s Technical Training Manger as required.
Exercises leadership of trainees in training and training related activities.
Counsels and disciplines trainees as needed.
Facilitates adult learning exercises.
Ensures training materials are available for training classes.
Provides timely feedback to trainees’ managers as issues arise.
Completes trainee evaluations on all trainees for applicable classes. The trainee evaluation will be provided to the trainee’s manager and Assistant Manager.
Assists in the collection of training needs analysis data and works with the Instructional Designers on the design and development of new training programs.
May be called upon to work with other Training Specialists, Instructional Designers, VyStar’s Technical Training Manager and/or the VP of Organizational Performance and Development in the development/authoring/editing and maintenance of computer-based, blended learning, and traditional classroom training courses.
Provide up-training as required at branches (local and remote).
Works with the other Training Specialists, VyStar’s Technical Training Manager and/or the VP of Organizational Performance and Development and other departments to fully understand changes in policies and procedures that might be relevant to existing or new training modules.
Works with the other Training Specialists, VyStar’s Technical Training Manager and/or the VP of Organizational Performance and Development to ensure that the changes in policies and procedures developed by the respective departments are included in new training material.
Updates all training materials as needed by staying abreast of changes to VyStar procedures, VyGuide content and other training-related content.
Keeps abreast of newest training methods, such as flipped classroom, micro-learning, user-generated content, and incorporates the method that best meets the need.
Demonstrates problem-solving and critical thinking skills.
Applies at a minimum level 3 of the Kirkpatrick model.
Performs other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work.
To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates.