Customer Service Training Specialist III
About The Position
COMPANY: Thermo Fisher Scientific Inc. LOCATION: 5350 NE Dawson Creek Drive, Hillsboro, Oregon 97124 TITLE: Customer Service Training Specialist III HOURS: Monday to Friday, 8:00 am to 5:00 pm Salary: $64,522.00-$113,600.00 per year DUTIES: • Deliver engaging, skills-based classroom and hands-on training to service engineers on the installation, verification, and repair of our systems. Monitor and manage trainee learning curves through both individual support and group classroom activities. Translate highly technical concepts into clear, accessible learning materials, transforming traditional classroom training into e-learning modules. Mentor trainees through hands-on exercises using real-life tools to enhance skill development. Provide detailed work instructions to support fieldwork and training exercises. Facilitate accelerated learning, ensuring trainees quickly gain proficiency. Maintain and repair training department equipment, including microscopes, ensuring they are in optimal condition for both training and customer-related processes. REQUIREMENTS: MINIMUM Education Requirement: Bachelor’s degree or foreign degree equivalent in Applied Science, Mechanical Engineering, or related field of study. MINIMUM Experience Requirement: 3 years of experience as a Test Technician, or a related occupation. Alternative Education and Experience Requirement: Master’s degree or foreign degree equivalent in Applied Science, Mechanical Engineering, or related field of study or related field of study and 1 year of experience as a Test Technician, or a related occupation. Required knowledge or experience with: CEOS Probe corrector operation and alignments; Experience with X-FEG electron source; Titan Themis electron optics alignments; System Testing; Aligning TEM microscopes; Troubleshooting mechanical and software issues related to TEM microscopes; Image and Probe Correctors and; Corrective optics Maintenance. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
Requirements
- MINIMUM Education Requirement: Bachelor’s degree or foreign degree equivalent in Applied Science, Mechanical Engineering, or related field of study.
- MINIMUM Experience Requirement: 3 years of experience as a Test Technician, or a related occupation.
- Alternative Education and Experience Requirement: Master’s degree or foreign degree equivalent in Applied Science, Mechanical Engineering, or related field of study or related field of study and 1 year of experience as a Test Technician, or a related occupation.
- Required knowledge or experience with: CEOS Probe corrector operation and alignments; Experience with X-FEG electron source; Titan Themis electron optics alignments; System Testing; Aligning TEM microscopes; Troubleshooting mechanical and software issues related to TEM microscopes; Image and Probe Correctors and; Corrective optics Maintenance.
Responsibilities
- Deliver engaging, skills-based classroom and hands-on training to service engineers on the installation, verification, and repair of our systems.
- Monitor and manage trainee learning curves through both individual support and group classroom activities.
- Translate highly technical concepts into clear, accessible learning materials, transforming traditional classroom training into e-learning modules.
- Mentor trainees through hands-on exercises using real-life tools to enhance skill development.
- Provide detailed work instructions to support fieldwork and training exercises.
- Facilitate accelerated learning, ensuring trainees quickly gain proficiency.
- Maintain and repair training department equipment, including microscopes, ensuring they are in optimal condition for both training and customer-related processes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
