Training Specialist I

Rockland Trust•Brockton, MA

About The Position

The individual will facilitate operations and sales classes for our Branch and Call Center staff. The ideal candidate would have a passion for learning and development and its role in the workplace as well as the ability to conduct training for employees in a clear, positive, and energetic manner.

Requirements

Ideal candidate will possess training experience or relevant banking experience
Confidence in delivering engaging presentations to audiences of various sizes and experience
Strong commitment to customer service
Effective interpersonal, verbal, and written communication skills
Ability to lead groups through discussions and practice activities while providing professional feedback
Ability to motivate others by maintaining a high level of energy and patience with a positive outlook
Ability to work in a fast-paced environment
Demonstrates a focused, organized, systematic approach to accomplishing tasks and goals
Sound computer and technology skills, including Microsoft office suite and workplace video conferencing software.
Strong interpersonal skills to work with trainees and internal team members
Ability to travel to multiple training locations throughout the Rockland Trust footprint

Responsibilities

Facilitation of Retail Learning & Development classes by guiding participants through Rockland Trust procedures
Facilitate training on Rockland Trust customer service standards and sales philosophy
Prepare virtual and in person classrooms for incoming participants
Prepare all training materials needed for each class
Make recommendations to the Training Managers regarding updates and new ideas to classroom training content
Ability to facilitate both virtual and in person classes at various locations throughout the Rockland Trust footprint
Evaluate employees’ skills and performance quality
Assist the Retail Learning & Development Training Team with administrative tasks and projects as needed