Training Specialist I

M3 • Lawrenceville, GA

1d

About The Position

M3 ( www.m3as.com ) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond. Description Summary: The Training Specialist I is an entry- level role responsible for delivering foundational training and supporting customer education initiatives. This position ensures customers understand system functionality and best practices, contributing to a seamless onboarding and adoption experience. The Training Specialist I collaborates with internal teams to prepare, deliver, and refine training materials while building expertise across company products and services.

Requirements

• 0–3 years of experience in training, instructional design, or customer support preferred.
• Bachelor’s degree in Education , Business, Accounting, Hospitality, or related field preferred; equivalent work experience accepted.
• Familiarity with virtual learning platforms and adult learning principles.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel.
• Strong verbal and written communication skills

Responsibilities

• Deliver training sessions for customers using standardized materials through virtual or live formats.
• Prepare for sessions by reviewing customer information and confirming readiness for training activities.
• Support the development and maintenance of training materials, guides, and job aids.
• Collaborate with Onboarding, Configuration, Projects and Support teams to ensure alignment of training with project timelines and customer needs.
• Monitor attendance, participation, and post-training feedback to measure learning outcomes.
• Provide first-level support for customer questions; escalate complex inquiries to senior specialists or leadership as appropriate.
• Contribute to internal process documentation and improvement initiatives to enhance training consistency.
• Participate in internal and external professional development opportunities to increase knowledge and instructional skills.
• Demonstrate professionalism, adaptability, and customer-focused communication in all interactions.
• Maintain confidentiality regarding customer and internal company information.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees