Training Specialist Level I

MedRisk LLC•Conshohocken, PA

4d•Hybrid

About The Position

The Revenue Operations Trainer will be a vital part of the Revenue Operations team. You will help create and improve upon the training process to ensure the onboarding process is as smooth and efficient as possible. You will be in charge of training and delivery of all teaching materials for new hires coming into the department while also identifying areas of opportunity that will result in more optimal employee performance and workflow efficiencies. This individual will become a subject matter expert in all areas relevant to our clients’ billing and revenue cycle and will ensure that all documentation and members of Rev Ops are up to date on processes.

Requirements

Strong Public Speaking skills
Impeccable customer service skills
Ability to multi task in a fast paced environment
Strong analytical skills
Detail oriented
Strong oral and written communications skills
Knowledge of Microsoft Word and Excel and PowerPoint
Time management and strong organizational skills
Prior teaching or training experience preferred

Responsibilities

Responsible for all new hire onboard training
Provide ongoing re-education for current employees
Maintain and create any training materials on a timely manner
Assist the leadership team with mentoring
Identify workflow gaps and process issues by working with other departments
Provide timely feedback on trainees and areas for concern to leadership
Provide monthly assessments and ongoing education to the staff
Identify how we can continue to improve on the training material and delivery
Work with IT to ensure logins and credentials are working properly on first day of training
Book training rooms
Propose solutions and enhancements to areas of opportunity
Present professional communications around results achieved
Facilitate dialogue with Rev Ops staff and Account Management Internal