Training Quality System Specialist – Workflow Automation and Training Systems

Medtronic•Minneapolis, MN

8d•Onsite

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Act boldly. Compete to win. Move with speed and decisiveness. Foster belonging. Deliver results…the right way. That’s the Medtronic Mindset — our cultural norms. Our brand is rooted in action, not just words. The Medtronic Mindset defines the expectations of our culture. Every person here plays a role in bringing it to life. We recognize your extraordinary potential to ensure future generations live better, healthier lives. Join Medtronic’s Global Quality Training team and help shape how the company manages global training operations. In this role, you’ll lead the evolution of Ask Training, our ServiceNow-based platform for training requests and explore next-generation solutions that improve efficiency, compliance, and user experience across the enterprise. You’ll collaborate with IT, system owners, and process experts to optimize training workflows, implement automation, and manage three scheduled system releases each year. You’ll also research and propose modern workflow or ticketing platforms, potentially driving the transition beyond ServiceNow, to ensure our training systems remain scalable, intelligent, and ready for the future. Ideal candidates bring hands-on experience with ServiceNow or other workflow platforms, Cornerstone learning management system (CSOD) learning administration in a regulated environment, and a strong background in process automation and system integration. This is an opportunity to make an enterprise-wide impact by connecting technology, governance, and continuous improvement in support of Medtronic’s mission to alleviate pain, restore health, and extend life. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

Requirements

Requires a bachelor’s degree and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.

Nice To Haves

Experience with ServiceNow or similar workflow/ticketing systems
Proven ability to design and implement automation solutions
Strong analytical, documentation, and communication skills
Ability to work effectively with IT and business partners in a global organization
Familiarity with Medtronic’s Ask Training application
Experience leading or supporting a system migration or platform evaluation
Hands-on experience with learning administration in a regulated environment, preferably CSOD
Knowledge of AI-enabled workflow tools or low-code automation
Understanding of validation and change control for regulated systems
Exposure to Lean, Six Sigma, or continuous improvement practices

Responsibilities

Serve as business representative for Ask Training, overseeing configuration, documentation, and workflow accuracy to meet the business need
Partner with IT to manage three scheduled system releases, including user acceptance testing
Analyze system usage to identify and implement automation or process improvements
Research and recommend future workflow or ticketing platform options to support scalability and integration
Design and test automation using ServiceNow Flow Designer, Power Automate, or similar tools
Collaborate with system leads for Cornerstone learning management system (CSOD) and GTAT to maintain process consistency

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)