Laboratory Automation Specialist (Workflow and Analytics)

Abbott • North Chicago, IL

2d • Remote

About The Position

About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This is a remote position Easy access to major metropolitan airport Must be able to travel up towards 75% Qualified candidates must to live in the Central time zone part of the US. Must have a Valid Driver’s License. What You’ll Work On The Workflow and Analytics Consultant is a strategic, customer-facing subject matter expert within Abbott’s Technical Solution Design (TSD) team. This role leads complex workflow assessments and designs integrated solutions that drive adoption of Abbott’s automation, instrumentation, and digital health products. The Consultant ensures optimal configuration and integration of technologies to meet customer needs, drive business growth, and maintain profitability. A key contributor to winning technical and operational decisions during the sales cycle, the Consultant collaborates with cross-functional teams to deliver high-impact, data-driven solutions that enhance laboratory performance and customer outcomes.

Requirements

• Bachelor’s degree required
• Minimum 7+ years in Clinical Laboratory Operations, Technical Sales, Technical Service or Technical Applications
• Hands-on experience with laboratory workflows, instrumentation, automation, or middleware
• Must be able to travel up towards 75%
• Qualified candidates must to live in the Central time zone part of the US.
• Must have a Valid Driver’s License.

Nice To Haves

• Lean Six Sigma or equivalent preferred
• Preferred Skills: (any combination of the below) o Deep understanding of process improvement methodologies o Strong analytical and problem-solving abilities o Strong grasp of laboratory operations and regulatory requirements o Excellent communication and cross-functional collaboration

Responsibilities

• Serve as a subject matter expert (SME) for Abbott’s full portfolio of digital health, laboratory instrumentation and automation solutions across pre-analytical, analytical, post-analytical phases.
• Lead the design and approval of integrated, scalable instrumentation and automation solutions tailored to customer-specific laboratory environments.
• Analyze complex laboratory data sets, workflows and operational challenges to identify opportunities for efficiency, scalability and improved clinical outcomes.
• Position Digital Health products that improve workflow efficiencies
• Standardize solution configurations across engagements to ensure consistency, scalability, and compliance with internal design guidelines.
• Manage high-impact solution design projects across strategic accounts, including national and regional health systems, ensuring timely deliverables and alignment with business goals.
• Develop and deliver persuasive, data-driven presentations and Total Value of Ownership analyses that articulate Abbott’s value proposition.
• Conduct in-depth workflow assessments in clinical laboratory to identify inefficiencies and improvement opportunities, with a focus on instrumentation, automation, and laboratory operations and processes.
• Create detailed current-state and future-state process maps and renderings of the laboratory to visualize current and proposed changes with a focus on creating detailed comprehensive transition plans that guide customers through the partnership with Abbott
• Analyze LIS data to assess sample arrival patterns and instrument capacity used to design a customized laboratory solution.
• Lead customer engagements to position Abbott’s automation and instrumentation and workflow efficiencies as transformative tools that enhance laboratory performance. Design customized automation and instrumentation solutions.
• Perform Total Value of Ownership (TVO) analyses to assist with the strategic positioning of a Return on Investment (ROI).
• TSD Leads the sale of our technical products in core lab sales cycles for instrumentation, automation and digital health solutions
• Partner with Area TSD Directors and Regional Managers to assess market demand and prioritize strategic account engagements.
• Knowledgeable about industry trends, changing market regulations and healthcare policy within defined customer segment.
• Translate technical insights into actionable sales strategies that address complex customer environments.
• Lead sales professionals in navigating multisite health systems and matrixed decision-making structures.
• Provide technical data, pricing strategies, and transition plans to support RFI/RFP processes.
• Leverage competitive intelligence to position Abbott’s solutions effectively and differentiate offerings in the marketplace.
• Mentor and coach front-line sales teams (e.g., Enterprise Account Managers, Ambassadors) on laboratory automation, informatics, and workflow optimization.
• Serve as the district SME, providing ongoing education and technical support to commercial teams.
• Facilitate knowledge sharing and skill development to enhance team capabilities and drive innovative solution design.
• Collaborate with cross-functional teams to ensure alignment with technical standards and strategic objectives.
• Build and maintain strong relationships with key stakeholders, including laboratory directors, IT personnel, and executive leadership.
• Support customer satisfaction and retention by delivering high-quality solutions and responsive service.
• Serve as a strategic consultant to the customer on laboratory operations and performance
• Ensure adherence to quality systems through rigorous design verification and approval processes.
• Act as a trusted advisor to customers, guiding them through change management and solution adoption.
• Influence Abbott’s strategic and market position through thought leadership
• Develop and refine standardized methodologies and tools to drive consistency and best in class solution design
• Drive profitability and gross margin improvements through elegant, scalable solution proposals.
• Provide strategic insights to executive leadership on emerging trends, customer needs, and innovation opportunities based on core job roles analyzing customer data and processes.
• Contribute to product and service development by sharing voice-of-customer feedback with Marketing, R&D and Product Management teams.
• Champion a culture of innovation and continuous improvement

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees