Training Program Assistant

MONROE COMMUNITY MENTAL HEALTH AUTHORITY • Monroe, MI

1d • $21 - $26

About The Position

Summary: The Training Program Assistant supports Monroe CMHA’s learning and development operations by coordinating training activities, administering the Learning Management System (LMS), preparing training materials, and ensuring accurate documentation for compliance and audit readiness. This role enhances the employee learning experience by providing exceptional customer service, maintaining organized training workflows, and supporting onboarding and agency‑wide training initiatives.

Requirements

• Minimum of a high school diploma or equivalent
• One year of administrative support experience.
• Typing ability of 35 wpm, corrected.
• Database administration experience.
• Telephone skills, verbal communication, listening, professionalism, and customer focus.
• Ability to work in a complex, detail‑oriented, deadline‑driven environment.
• Ability to read, analyze, and interpret information; write correspondence; maintain records; and solve practical problems
• Proficiency in Microsoft Exchange, Outlook, Word, and other required applications.
• Complies with all applicable laws, regulations, and standards governed under Medicare, Medicaid, MDHHS, Joint Commission, and other funding sources.
• Adheres to all Monroe CMHA and CMHPSM policies, including Management of Information, Finance‑Contract Management, Recipient Rights, Performance Improvement, Administration, Human Resources, Environment, and Provision of Care.
• Maintains competence with HIPAA privacy and confidentiality requirements.
• Works collaboratively within the Authority structure and demonstrates awareness of the impact of training operations on agency performance.
• Frequent sitting, standing, walking, and lifting up to 15 pounds.
• Ability to communicate effectively in person and by phone.
• Ability to collect data, establish facts, and draw valid conclusions.
• Ability to manage multiple deadlines in a fast‑paced environment.

Nice To Haves

• Basic graphic design and content editing using Canva or Adobe.
• Familiarity with adult learning principles and instructional design.
• Experience facilitating or supporting virtual training sessions.
• Preferred: experience in training coordination, HR, or education settings.

Responsibilities

• Training Coordination & Logistics Schedule and organize training sessions, workshops, and seminars.
• Coordinate presenters, facilitators, and external vendors.
• Prepare training calendars, reminders, and communications.
• Arrange venues, equipment, virtual meeting links, and supplies for training events.
• Support new hire orientation and onboarding training logistics.
• Learning Management System (LMS) Administration Maintain training records, attendance logs, and certification databases.
• Create courses, assign training, and troubleshoot user access issues.
• Run compliance reports for supervisors, HR, and audits.
• Track overdue training and assist with corrective follow‑up.
• Training Materials & Content Support Assist in developing and formatting training manuals, presentations, and online learning resources.
• Edit and brand digital learning content using Monroe CMHA templates.
• Support micro‑learning modules, handouts, and visual job aids.
• Communication & Customer Service Serve as a primary point of contact for training inquiries.
• Provide timely, professional support to staff regarding training requirements, schedules, and LMS navigation.
• Evaluation, Reporting & Continuous Improvement Administer post‑training surveys and compile feedback.
• Prepare monthly and quarterly training dashboards.
• Maintain audit‑ready documentation for MDHHS, Joint Commission, CCBHC, Medicaid, and internal reviews.
• Participate in process improvement initiatives to enhance training operations.
• Administrative Support Perform correspondence, data entry, and general office tasks related to training operations.
• Maintain organized digital and physical training files.
• Support special projects within the HR and Training departments.

Benefits

• Bi-weekly pay
• Vacation, sick, and personal time
• Four medical plans to choose from, eligible first day of hire
• Dental
• Vision
• Aflac
• Disability and life insurance provided by the Agency, optional buy-ups
• 401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plans
• YMCA corporate discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees