Training Operations Coordinator (Internal Candidates Only)

IAPP • Portsmouth, NH

21h • Hybrid

About The Position

The Training Operations Coordinator is responsible for a variety of support tasks within the Training team. The scope of this work will vary and includes tasks such as building and maintaining training products and events as assigned, troubleshooting, and administrative responsibilities. This position requires someone who is a self-starter, has strong technical skills, and is willing and excited to learn in this area. Other skills include problem-solving and organization skills, great attention to detail, flexibility, and thoughtful communication.

Requirements

• Bachelor’s degree (B.A./B.S.); and up to one year related experience and/or training; or equivalent combination of education and experience
• Previous database experience (Nimble or Salesforce experience a plus)
• Proficiency in Microsoft Office Suite

Responsibilities

• Create and maintain training products and events as assigned
• Quality control check of new products, product updates and conference training builds as assigned
• Innovate and improve processes and procedures
• Troubleshoot and resolve any issues with product display on the website as assigned
• Team contact for questions from other IAPP departments which could include troubleshooting and support for digital products, including ebooks, online training, practice exams, and other product related questions
• Serves as the subject matter expert for all customer‑facing training website content, ensuring accuracy, consistency, and ongoing quality assurance
• Maintain process documentation in Confluence
• Facilitate live online training as needed
• Team administrative tasks as needed
• Maintain updates to the Faculty Partner Portal as needed
• Monitor and reconcile Conference Event Registration before and after the event
• Work collaboratively with team members and members of other teams
• Proficient in or able to learn programs and technologies necessary to complete tasks: e.g., Microsoft Office products, Salesforce, Stova, Marketo, Confluence, Filezilla, Adobe Connect, Storyline
• Some travel, possibly international, required
• Additional duties as assigned

Benefits

• In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment.
• Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level