TRAINING OFFICER 2

Arizona Department of Administration • Phoenix, AZ

3d • Remote

About The Position

Would you like to be part of an amazing team that helps Arizonans thrive? At the
Department of Economic Security (DES) we strength individuals, families, and
communities for a better quality of life. DES is looking for individuals that
are committed to service, community, and teamwork. To learn more about DES
please visit des.az.gov [https://des.az.gov] or click on the link here 
[https://youtu.be/Nik5MiXqOV8]to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical
Eligibility, is seeking an experienced and highly motivated individual to join
our team as a Training Officer 2, who provides instructor-led training
throughout the State, teaching courses specific to DBME/FAA to new hires and
Benefits Eligibility Specialist (BES) staff having an identified gap in skills.
Responsibilities include, but are not limited to: delivering training in a
virtual platform; facilitating development activities; ensuring quality of
training delivery and materials being presented; providing mentoring and
coaching to DBME staff as necessary; coordinating with business partners and
customers to meet the organizational training needs; advising DBME regarding
specific FAA eligibility practices and skills; providing suggestions for BES
training development; serving on committees and teams with impact to all layers
of the DBME/FAA training delivery and/or design; providing facilitation services
as needed; assisting with course development; and completing other projects as
requested by the supervisor or Training Manager.

Requirements

• Knowledge of: Computers, Google G-mail and Calendar, Google Suite, and Microsoft Office products
• Writing, including grammar, punctuation, spelling, proper syntax, and proper sentence structure
• Adult learning principles
• Federal and State laws, regulations, policies, and procedures
• Customer service and communication principles
• Evaluation (Phillips ROI model preferred)
• Project planning concepts and practices
• Collaboration and social media platforms, such as SharePoint
• Training delivery principles, practices, techniques, and tools
• Basic working knowledge of training-related technologies, such as learning management systems and survey instruments, and management and leadership principles
• Skills in: Customer service
• Coaching
• Interpersonal relations
• Verbal and written communication, including written composition
• Problem-solving
• Reporting, organization, training delivery
• Conflict management and supervision
• Ability to: Adapt to change and new situations
• Maintain customer focus
• Use initiative
• Manage time efficiently
• Set and achieve high work standards
• Coach others, make sound decisions, and collaborate effectively with team members
• Manage conflict
• Delegate and work independently

Nice To Haves

• Bachelor's degree in business or public administration, a social or behavioral science or other acceptable field from an accredited college or university and three years of experience in the training field; OR a Master's degree in one of the above fields and one year of the required experience; additional experience in training administration or a position involving responsibility for a formal training program may be substituted for the required education on a month-for-month basis.

Responsibilities

• Trains division staff around the state on DBME/FAA topics. This includes preparing to deliver the course content, such as learning new material, attending Train-the-Trainer workshops, gathering materials, traveling to class sites across the state, and setting up training facilities. Provides reports on training delivery, student evaluations, and attendance. Facilitates meetings, workshops, and other synchronous learning and development activities.
• Prepares to present training classes, including learning new materials, attending Train the Trainer workshops, gathering materials, traveling to class sites, and setting up training facilities.
• Performs routine administrative tasks involving status reports, project plans, and correspondence, attending meetings, serving on committees and teams, attending training and professional development classes and workshops, and serving on committees and work-groups.
• Assists with the creation and revision of all training materials/courseware, evaluating training aids, such as videos, audio tapes, job aids, exercises, training instruments, and other training resources for use across all divisions. Ensures alignment with course materials, training objectives, and compliance with DES standards, and makes recommendations to Division management.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level