Training Manager

BAO, Inc•Chelmsford, MA

1d•Hybrid

About The Position

Join BAO and play a key role in shaping a high-impact, revenue-driving function. You’ll work with leading tech clients and early-career sales talent while helping build and scale a best-in-class sales training program (BAO Training Academy). This is an opportunity to directly influence pipeline generation, elevate sales performance, and make a measurable impact on client success. The Training Manager drives Sales Development Representative (SDR) performance by delivering targeted training, coaching, and campaign enablement. This role acts as the bridge between client expectations and SDR execution, ensuring reps are equipped to generate pipeline and engage executive-level buyers effectively.

Requirements

3+ years in sales training and coaching, or a related field (B2B/tech preferred)
Experience in high-volume outbound or phone-based sales environments
Ability to diagnose performance gaps and identify root causes
Proven ability to coach and develop individuals with varying skill levels and learning styles
Comfortable communicating with clients and collaborating cross-functionally with multiple departments (sales, leadership, and client teams)
Strong time management and organization skills
Comfortable giving and receiving direct, constructive feedback

Responsibilities

Deliver onboarding and ongoing training for SDRs in a high-volume outbound environment
Translate client messaging, technical concepts, and buyer personas into effective talk tracks and training materials
Create and refine battlecards and objection-handling frameworks
Coach SDRs through call reviews, live feedback, and skill development sessions
Identify performance gaps (campaign-specific vs. core sales skills) and implement targeted coaching
Partner with Team Managers and client teams to align training with campaign goals
Track performance metrics and adjust training to improve results
Support hiring by interviewing SDR candidates