Training Manager

General Dynamics Information Technology

9h • $111,155 - $150,385 • Hybrid

About The Position

Join GDIT where your work will improve outcomes for our federal partners and staff. The Instructional Designer Manager serves as the lead for instructional delivery of services to a large array of GDIT contract staff performing support to our government partners. The role combines expertise in instructional development and delivery to educate our staff on the business rules and processes to perform these functions required of their role. As processes and tools mature with each release, training material updates and instructional refreshers will be a constant. What You'll Be Doing: Manages a team of instructional (training) designers and training coordinators that are responsible for the planning, development, delivery, evaluation, and administration of training including but not limited to service desks and call center support. Develops and administers training schedule, travel, and performance requirements. Identifies training needs and priorities by working with GDIT program managers and operational leadership. Understands organizational objectives to increase customer satisfaction. Uses professional judgement to ingest VBA quality standards into the FOIA/PA redaction instructional material. Conduct organizational readiness assessments to identify impacts, risks, and stakeholder concerns to train staff. Develop targeted communication, engagement, and training plans to foster adoption and minimize resistance. Establish feedback mechanisms to measure the effectiveness of training / instructional material and make iterative improvements. Build and maintain productive relationships across internal teams, external partners, and executive leadership. Participate in cross-functional working groups to address service delivery challenges and improve inter-agency coordination to include Knowledge, Operations, and Quality teams.

Requirements

• 9 + years of related experience
• US Citizenship Required
• BA/BS degree (work experience will be considered in lieu of degree); AND 5 or more years of progressive training development experience with 2 or more years of experience leading a team of training / instructional delivery professionals
• Expertise in process improvement, technology adoption, and stakeholder engagement strategies
• Outstanding written and verbal communication skills with the ability to present to business leaders
• Ability to obtain and maintain a Public Trust or higher security clearance level of TS and successfully pass a thorough government background screening requiring the completion of detailed forms and fingerprinting.
• Real-ID, non-expired passport or military ID is also required for this process
• Louisiana residency

Nice To Haves

• Master's degree
• Current or previous Veterans Affairs experience
• Experience developing technical presentations and/or writing and presenting business case and white papers or writing and contributing to industry proposals is a plus
• Residency within a reasonable commuting distance (approximately 60-mile radius) of our Bossier City, LA facility

Responsibilities

• Manages a team of instructional (training) designers and training coordinators that are responsible for the planning, development, delivery, evaluation, and administration of training including but not limited to service desks and call center support.
• Develops and administers training schedule, travel, and performance requirements.
• Identifies training needs and priorities by working with GDIT program managers and operational leadership.
• Understands organizational objectives to increase customer satisfaction.
• Uses professional judgement to ingest VBA quality standards into the FOIA/PA redaction instructional material.
• Conduct organizational readiness assessments to identify impacts, risks, and stakeholder concerns to train staff.
• Develop targeted communication, engagement, and training plans to foster adoption and minimize resistance.
• Establish feedback mechanisms to measure the effectiveness of training / instructional material and make iterative improvements.
• Build and maintain productive relationships across internal teams, external partners, and executive leadership.
• Participate in cross-functional working groups to address service delivery challenges and improve inter-agency coordination to include Knowledge, Operations, and Quality teams.

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees