Training Manager

Pyramid Global Hospitality•Saint Michaels, MD

1d•$75,000 - $80,000

About The Position

Under the guidance of the Director of Human Resources, the Training /Recruitment Manager is responsible for the successful domestic and international recruitment with an onboarding experience that includes, New Hire Orientation, Compliancy Training, and Service Standards Training. The Training/Recruitment Manager will also ensure the compliancy of all annually required training for all Inn at Perry Cabin Crew Members.

Requirements

Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent mathematical skills.
Excellent deductive and reasoning skills.
Strong organizational skills.
Must be computer literate.
Minimum of 2 years of Recruitment and Training Experience.
At least 5 years’ experience as a Human Resources manager and/or hotel operations manager preferred.
High School Diploma or GED required.

Nice To Haves

International Recruitment experience preferred
Experience in luxury hotels preferred.
Bachelor’s Degree in Human Resources, Hospitality, or related field preferred.
Bi-lingual fluency an asset.

Responsibilities

Oversees planning and executing of domestic and international recruitment activities for The Inn at Perry Cabin.
Manages the domestic recruiter and all international recruiting efforts.
Oversees website, social media accounts, and marketing for all recruiting efforts.
Responsible for coordinating H2B and J-1 petitions for the Inn at Perry Cabin anticipated needs each season.
Establish international sourcing strategies and a network of partners.
Collaborate with department managers and directors to anticipate talent needs and to proactively build a pipeline of J-1 and H2B candidates.
Utilize reporting and analytics to assess trends and identify opportunities to evolve sourcing strategies.
Collaborate with department hiring managers to effectively communicate and overcome any potential recruiting obstacles.
Build long-term strategies and professional relationships to increase our employer brand internationally.
Manage the recruiting budget, vendors and all associated recruiting expenses.
Understand requirements for recruiting in different countries and the process for international recruiting for J-1’s and H2B’s.
Prepare recruitment calendar annually in anticipation of all needed travel, preparations, and housing needs.
Track key recruiting metrics, evaluate ROI on recruiting sources and seek continuous improvement in all recruiting processes.
Proactively work with leaders on effective workforce planning.
Develop and manage a candidate pipeline in order to quickly adjust to changing recruiting demands and timelines internationally.
Responsible for planning, facilitating and tracking of Team Member Training.
Develops, coordinates, and conducts effective training programs to maintain or improve team member job skills, using appropriate industry best practices for content delivery.
Works closely with Forbes guidelines to rollout Best in Class training standards for Hotel/Restaurant/Spa products and services and implements measures to ensure trainings are effective.
Facilitates learning via classes, workshops, hands-on-coaching, and mentoring.
Develops and delivers a best practice process for administering training including training room scheduling, facilities set-up, manage and administer all materials for training classes, communications – invitations, pre-work, reminders, follow-up, class attendance processing, completion status and evaluations.
Conducts on-the-job, virtual and classroom training, department, functional and job-specific policies/procedures.
Provides clear and regular direction to Department Supervisors to ensure execution of training programs and tracking is maintained.
Guides, manages, and mentors team of Supervisors, on the Inn at Perry Cabin Policy & Procedures and Safety guidelines.
Performs continual observations and inspections, and formally reports findings and makes recommendations for leadership assessments and continued training on: Compliance with policies, procedures and controls; Improvements to operational effectiveness Health and safety protocols and standards Team member effectiveness and performance Standard operating procedures
Develops methods for evaluation of program effectiveness.
Monitors and records training activities.
Maintains a current and accurate understanding of Service Standards and guest service expectations, objectives, strategies, and operational plans regarding service excellence.
Maintains a current and accurate understanding of policies and procedures for ensuring and coordinating the proper execution of managing service performance systems, reporting, vendor communication and action planning.
Partners with Property leadership on training needs for daily operations to address service performance opportunities as well as established required trainings.
Works closely with team to ensure continuous development and training of service programs in order to exceed team members’ and guests’ expectations.
Meets regularly with Supervisors to receive feedback from training programs and events and understand and find resolutions to challenges identified.
Develops alternate training methods if expected improvements do not occur.
Identifies and evaluates external sources of training materials and courses as needed.
Delegates and ensures completion of review and update of Departmental training manuals to Supervisors.
Ensures Supervisor are upholding policy and procedure compliance via continuous training and refresher training of all team members.
Maintains ongoing development of general training instructions, checklists, and visual aids.
Makes recommendations for improvements and/or changes to training materials, courses, etc.
Oversees compliance of state laws regarding Hotel and all applicable industry health and safety standards and proper training/certifications.
Stays current on all existing and new chemicals and their application techniques including SDS (Safety Data Sheets), new work techniques, Department equipment and their recommended uses.
Attends meetings and seminars to stay informed of best industry practices and new requirements for team members.
Maintains innovative skills by attending seminars and training sessions with regard to new training ideas or philosophies, changes in service standards, policies and procedures, and/or changes in the Property/hospitality industry.
Remains well-versed on Forbes guidelines on hotel/industry product and service standards to ensure training material is consistently Best in Class (i.e. hotel/restaurant/spa).
Performs other duties as assigned to support efficient operation of Department.
Perform all duties and responsibilities in a timely, safe, and efficient manner in accordance with established property policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, and consistency standards.
Maintain a positive and respectful attitude.
Treat, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all time.
Always maintain a clean and neat appearance.
Communicate regularly and effectively with all employees, supervisors, managers and directors.
Project a favorable image of Inn at Perry Cabin to guests at all times.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
Long hours may be required due to business demands.
Abide by all state, federal and laws, and regulations pertaining to employment law.
Be knowledgeable of, implement, communicate, and complies with policies of the Inn at Perry Cabin, and its Hotel Human Resources Department.