Training Manager

Crescent Careers•Horseshoe Bay, TX

2d•Onsite

About The Position

The Training Manager is the architect of the luxury learning culture at Horseshoe Bay Resort. This role is responsible for designing, delivering, and sustaining a service-driven environment where associates and leaders consistently execute at the highest level. By aligning behaviors with Forbes Travel Guide and Preferred Hotels & Resorts standards, the Training Manager ensures operational excellence across all departments. This is a strategic partner role that drives associate performance, guest satisfaction, and long-term retention through structured onboarding, skill-based certifications, and leadership development.

Requirements

Experience: 1–3+ years in hospitality training, operations leadership, or L&D (Resort experience strongly preferred).
Behavioral Focus: Proven ability to build training that drives actual behavior change, moving beyond simple classroom facilitation.
Communication: Exceptional writing skills and the ability to present confidently to both frontline associates and executive leaders.
Technical Savvy: Proficiency in tracking completion metrics and managing digital training assets.

Nice To Haves

Familiarity with Forbes Travel Guide or Preferred Hotels & Resorts luxury frameworks.
Advanced experience with Microsoft 365 (Teams/SharePoint) or a Learning Management System (LMS).
Bilingual (English/Spanish) is a significant asset.

Responsibilities

Translate high-level service philosophies into actionable daily behaviors, checklists, and coaching habits.
Build and maintain training materials that support luxury positioning; provide reinforcement tools and coaching to ensure departments are consistently audit-ready.
Develop "on-the-floor" tools that make luxury service standards achievable and measurable for every department.
Own the end-to-end training experience for new associates, ensuring a world-class introduction to the resort.
Partner with department heads to implement 30/60/90-day onboarding check-ins and coaching expectations.
Ensure all job-specific training is documented and measurable through skill checks, shadowing plans, and formal certifications.
Support the facilitation and material design for the Manager-in-Training (MIT) program and New Leader Orientation.
Create and implement operational tools, including meeting rhythm templates, recognition practices, and professional communication standards.
Recruit and mentor a network of Department Trainers and On-the-Job (OJT) Trainers to ensure consistent delivery across all shifts.
Facilitate cross-training initiatives to strengthen inter-departmental synergy and guest experience continuity.
Create engaging, mobile-friendly content, including workbooks, micro-learning modules, video support, and quick-reference guides.
Maintain training assets within SharePoint/Teams; track participation and produce actionable compliance reports for HR and Operations.
Coordinate translations and ensure learning materials are accessible to all associates.
Analyze guest feedback, QA observations, and internal audits to identify and bridge training gaps.
Conduct regular training reinforcement rounds; provide real-time coaching to leaders and refine materials based on operational results.