Training Manager

Fortegra•Jacksonville, FL

31d•Onsite

About The Position

The Training Manager leads and develops training teams across multiple locations, ensuring consistent and effective training delivery that supports operational performance and business goals. This role oversees onboarding, uptraining, and change-related training initiatives for customer-facing and operational teams, working closely with Operations, Quality, and Workforce partners. The Training Manager is responsible for evaluating training effectiveness, identifying skill gaps, and adjusting training strategies to meet evolving business needs. The role requires strong leadership, collaboration, and execution skills, along with the ability to manage multiple priorities and drive continuous improvement. Travel is required to support training delivery, team development, and alignment across locations.

Requirements

Bachelor’s Degree or equivalent work experience
At least 5 years experience in related field
Experience managing a team
Strong leadership and coaching skills with experience managing training teams
Solid understanding of adult learning principles and training delivery methods
Ability to align training initiatives with operational and business goals
Strong analytical and problem-solving skills to assess training effectiveness and address skill gaps
Effective written and verbal communication skills, including presenting to leadership
Proven ability to collaborate across Operations, Quality, Workforce, and HR teams
Highly organized with the ability to manage multiple priorities and initiatives
Experience with learning management systems and training technologies
Continuous improvement mindset with a focus on accountability and scalability

Responsibilities

Lead, coach, and develop training teams across multiple locations to ensure consistent, high-quality training delivery
Oversee onboarding, uptraining, and change-related training initiatives for customer-facing and operational teams
Monitor training effectiveness through performance metrics, quality results, and post-training outcomes
Identify skill gaps and operational trends and adjust training strategies to support evolving business needs
Ensure training content remains current and aligned with policies, procedures, systems, and customer experience standards
Standardize training methodologies while accounting for location-specific requirements
Partner with Operations, Quality, Workforce Management, and Leadership to support performance and productivity goals.
Address complex training challenges using scalable, solution-oriented approaches
Facilitate regular trainer meetings focused on alignment, best practices, and continuous improvement
Maintain accurate training records, completion tracking, and performance reporting
Prepare and present insights, recommendations, and progress updates to leadership
Foster a culture of accountability, innovation, and continuous improvement within the training organization