Training Manager

Lucky Strike Entertainment•City of Industry, CA

3d•$70,000 - $80,000

About The Position

The Training Manager is responsible for designing, developing, and delivering in-person and virtual training programs that enhance associate performance and organizational capability. This role works closely with the Training Department and department leaders to ensure training content aligns with current company policies and procedures, driving engagement, retention, and effectiveness across all training efforts.

Requirements

Background in training and/or operations
Strong communication , presentation, and interpersonal skills
High integrity with strong analytical and critical thinking skills
Proficiency in Outlook, Word, Excel, PowerPoint, and Microsoft Teams
Demonstrated leadership and ability to develop others
High school diploma or equivalent
Minimum of 2 years of experience in corporate training, learning & development, or operations with a strong training component
Proven experience facilitating both virtual and in-person training sessions
Experience designing or maintaining instructional content, materials, or e-learning tools
Familiarity with learning management systems (LMS) and training tracking tools
Ability to analyze training effectiveness and implement improvements based on feedback and performance data

Nice To Haves

Experience developing and facilitating training in a corporate or hospitality environment

Responsibilities

Design, execute, and manage a variety of training initiatives, including onboarding, e-learning, and instructor-led programs.
Assess training impact by gathering feedback and evaluating employee performance.
Recommend and implement improvements to increase training effectiveness.
Serve as a subject matter expert (SME) for all operational company processes.
Facilitate in-person and virtual classes, seminars, onboarding, and working sessions.
Confer with department leaders to understand training needs related to changes in policies, procedures, technologies, and regulations.
Track and create reports on training outcomes and maintain training records.
Complete administrative tasks in accordance with internal deadlines.
Manage logistics , time, budget, and resources to ensure successful training delivery.
Develop and maintain classroom handouts, instructional materials, and manuals.
Help foster an environment conducive to learning and retention.
Evaluate training programs periodically and adjust strategies as needed.
Support the maintenance of standards for Core Training locations.