Training Manager (81425)

HomeFirst • Santa Clara, CA

46d • $105,000 - $105,000 • Onsite

About The Position

HomeFirst’s People Services Division is building a proactive, trauma-informed, people-centered learning ecosystem that equips over 500 staff; hourly, managers, directors, VPs, and C-Suite to excel in their roles and deliver compassionate service to our community.
The Training Manager plays a critical leadership role in operationalizing this vision. This position manages and coaches a team of Training Coordinators, oversees execution of training delivery, and partners with cross-functional teams to ensure consistency, quality, and accessibility of all training offerings. The Training Manager ensures compliance with funding requirements, enhances onboarding pathways, and supports the development of a culture of continuous learning.

Requirements

• Bachelor’s degree in HR, Education, Organizational Development, Social Services, or related field or three-year minimum equivalent experience.
• 3–5 years of experience in training, learning & development, or HR.
• 1–2 years of supervisory or team lead experience (or equivalent demonstrated leadership).
• Experience managing high-volume or multi-site training programs.
• Knowledge of adult-learning, trauma-informed care, and culturally responsive training practices.
• Strong presentation, facilitation, and coaching skills.
• Ability to manage projects and meet deadlines in a fast-paced environment.
• Work may occur outside of normal business hours, some nights and weekends may be required.
• Valid CA Driver License
• Reliable personal vehicle & insurance
• Able to perform sedentary work
• Able to lift up to 30 lbs. on occasion
• Ability to use keyboard and read computer screens for extended periods
• Able to stand/sit for extended periods, kneel, reach and bend related to the duties

Nice To Haves

• Experience in homelessness services, housing, behavioral health, or related nonprofits.
• Experience with LMS administration or e-learning development.
• Bilingual Spanish or Vietnamese.
• Experience supporting performance management or training for people leaders.

Responsibilities

• Supervise, mentor, and evaluate a team of Training Coordinators, providing regular coaching, feedback, and professional development.
• Oversee coordinator workload distribution, scheduling, and prioritization to meet agency-wide training needs.
• Support the Director of Training & Development in creating departmental goals, metrics, and annual workplans.
• Promote a collaborative, learner-centered team culture rooted in HomeFirst’s values.
• Coordinate team participation in special initiatives, pilots, and program-specific learning engagements.
• Ensure delivery, quality, and continual improvement of all mandatory training (e.g., County/City-mandated training, OSHA, HIPAA, First Aid/CPR, etc.).
• Manage execution of role-specific onboarding learning pathways for staff, including frontline staff, people leaders, and specialty roles.
• Partner closely with HR Generalists (HRGs) and Employee Relations to identify training gaps tied to turnover, discipline trends, or communication challenges at program sites.
• Work with the Director and Conflict/ER Trainer (outside your direct supervision) to ensure training coordinators reinforce core conflict resolution and trauma-responsive concepts in their curriculum.
• Support pilot programs or targeted training interventions for sites needing intensive coaching.
• Reinforce and monitor use of standardized curriculum templates, learning objectives, assessments, and facilitation guides by the coordinator team.
• Review coordinator-created content for accuracy, accessibility, and alignment with adult-learning best practices.
• Support conversion of existing training into blended or e-learning formats.
• Ensure training materials reflect HomeFirst’s competencies and organizational values.
• Develop a series of growth and career development modules for current employees that include position-specific training.
• Actively research appropriate training that support excellence in service delivery across the agency.
• Partner with Recruiting to ensure effective integration of training into new-hire onboarding.
• Collaborate with HRGs on coaching leaders through performance management and required training.
• Work with Program Directors and VPs to understand local site training needs and ensure appropriate coordinator assignments.
• Coordinate with Payroll/HR on tracking completions tied to training policies and procedures.
• Oversee timely training tracking, documentation, and compliance reporting through the LMS or interim tools.
• Ensure audit-ready documentation for all funder and regulatory expectations.
• Monitor training completion data by site, job class, and division, escalating patterns of non-compliance.
• Prepare monthly dashboards or summaries for the Director of Training & Development.

Benefits

• HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation.
• Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees