Training Manager

MV Transportation • Boston, MA

1d

About The Position

MV Transportation is seeking an experienced Training Manager who will manage the call center training program. The Training Manager will deliver training programs to improve agent performance, customer service, collaborate with other managers, analyze performance data, and ensure training aligns with business goals and quality standards.

Requirements

• High school diploma or equivalent
• Clean driving record
• Excellent verbal and written communication skills
• Working knowledge of word processing and spreadsheet software
• Strong organizational skills required
• Excellent customer service required
• Act as a back-up for the Safety Manager
• One (1) to three (3) years of training experience

Nice To Haves

• Experience as a Classroom Instructor preferred

Responsibilities

• Maintain training and personnel files
• Establish and maintain the application flow log
• Schedule and perform applicant interviews
• Ensure all required paperwork and documentation are complete and sent to the corporate office
• Perform classroom instruction that meets or exceeds MV requirements
• Maintain all training records

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees