Training Manager

City of New York•Brooklyn, NY

12h•Onsite

About The Position

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media NYCOfficeofTech, and visit oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. OTI’s Applications Division is seeking a Training Manager who will be responsible for independently designing and delivering training for Citywide applications and platforms, while also supporting the Division’s Business Operations unit. The ideal candidate is a self-directed instructional design professional who can work closely with subject-matter experts to develop effective training, while also learning and supporting City administrative processes in a fast-paced, highly regulated environment.

Requirements

A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Responsibilities

Design, develop, and deliver training programs for Citywide applications and platforms built and supported by the Applications Division.
Lead training efforts for the City’s content management systems (CMS), including TeamSite and the transition to Adobe, for both technical and non-technical users.
Develop and maintain high-quality training materials, including instructor-led sessions, virtual training, e-learning content, job aids, and reference documentation.
Own and manage the Applications Division’s internal wiki, ensuring documentation is accurate, current, well-organized, and aligned with development and support practices.
Work independently with product owners, developers, and other SMEs to translate complex technical systems into clear, accessible training.
Evaluate training effectiveness and continuously improve content based on feedback, usage data, and evolving system functionality.
Support the Applications Division’s Business Operations unit, including HR coordination, onboarding/offboarding, procurement tracking, and vendor management activities.
Assist with operational processes such as contract management, purchase requests, and coordination with central agency partners.
Serve as backup to the Business Operations Manager, ensuring continuity of operations and adherence to City policies and procedures.
Handle special projects and initiatives as assigned.