Training Manager - Dropbox

MarketStar

1d•Remote

About The Position

MarketStar is seeking a Training Manager to support our Dropbox team. The Training Manager handles creating and delivering training content to our new hire and tenured sales representatives, managers, and support staff. The Training Manager will interface with various external and internal stakeholders to ensure an accurate representation of our vision and strategy in the training environment. They assure our training experience is relevant by adapting delivery methods to class needs, keeping up to date with the latest product knowledge, and thrives in a collaborative and feedback-based environment.

Requirements

Background in corporate or sales training
Ability to adapt delivery to adult learning styles
Direct, B2B, chat, or tele-sales experience required, previous cloud solution experience preferred
Internal applicants must be exceeding metrics in current position
Bachelor’s degree or equivalent experience preferred
Excellent verbal, written, interpersonal, and organizational skills
Maintain positive and energetic demeanor to promote learner engagement
Proficient in Salesforce, Microsoft Office, and Google products (Gmail, Forms, Sheets, etc.)
Results oriented with the ability to motivate others and drive performance
Ability to multitask and successfully operate in a fast paced, team environment; adjusting priorities as needed

Responsibilities

Execute versus a monthly/quarterly target in the small to medium enterprise segment
Delivers new hire training to onboarding sales representatives via in-person, virtual video based, one-on-one, and group sessions across international regions
Manage and iterate training content using various design platforms
Proactively identifies challenges and issues faced by managers and front-line employees where training processes/content could be improved
Strategizes with sales managers to address training needs and areas of opportunity
Provides feedback on trainee performance and growth
Works with cross-functional stakeholders, both internal and external clients to achieve program initiatives
Pivot training delivery based on feedback from internal and external clients
Perform other related duties as assigned
Use an LMS to enroll learners, track learning paths and training progress