Training Manager, Dispensing Team

Gifthealth•Columbus, OH

6d•Hybrid

About The Position

The Training Manager, Dispensing Team is responsible for developing, implementing, and maintaining comprehensive training programs to ensure all dispensing personnel at Gifthealth are trained, competent, and audit-ready. This role ensures that all Standard Operating Procedures (SOPs) are understood, applied, and refreshed regularly across the dispensing operation, maintaining full compliance with internal policies, regulatory requirements, and accreditation standards. The Training Manager will lead a small team responsible for coordinating, documenting, and auditing training completion. They will oversee the onboarding of new hires, manage ongoing skill development, and ensure that any updates to SOPs or policies are communicated and trained promptly. This role is critical in upholding consistency, accuracy, and excellence across the dispensing team, while maintaining the highest levels of regulatory and operational readiness.

Requirements

Education: Bachelor’s degree in Pharmacy, Healthcare Administration, Education, or related field required.
Experience: 5+ years of experience in pharmacy operations or training leadership, preferably within a regulated healthcare or pharmacy setting.
Proven success in implementing SOP-based training programs and maintaining audit-ready documentation.
Strong understanding of compliance frameworks including URAC, NABP, FDA, USP, and BOP standards.
Demonstrated leadership in managing teams and driving performance through structured education programs.
Skills: Proficiency in learning management systems (LMS), documentation platforms, and reporting tools.
Excellent project management, organizational, and interpersonal skills.
Ability to balance multiple priorities and meet strict deadlines under pressure.
Experience designing or facilitating training for mixed technical and non-technical audiences.