Training Manager, Dispensing Team

Gifthealth•Columbus, OH

4d•Hybrid

About The Position

The Training Manager, Dispensing Team is responsible for developing, implementing, and maintaining comprehensive training programs to ensure all dispensing personnel at Gifthealth are trained, competent, and audit-ready. This role ensures that all Standard Operating Procedures (SOPs) are understood, applied, and refreshed regularly across the dispensing operation, maintaining full compliance with internal policies, regulatory requirements, and accreditation standards. The Training Manager will lead a small team responsible for coordinating, documenting, and auditing training completion. They will oversee the onboarding of new hires, manage ongoing skill development, and ensure that any updates to SOPs or policies are communicated and trained promptly. This role is critical in upholding consistency, accuracy, and excellence across the dispensing team, while maintaining the highest levels of regulatory and operational readiness.

Requirements

Bachelor’s degree in Pharmacy, Healthcare Administration, Education, or related field required.
5+ years of experience in pharmacy operations or training leadership, preferably within a regulated healthcare or pharmacy setting.
Proven success in implementing SOP-based training programs and maintaining audit-ready documentation.
Strong understanding of compliance frameworks including URAC, NABP, FDA, USP, and BOP standards.
Demonstrated leadership in managing teams and driving performance through structured education programs.
Proficiency in learning management systems (LMS), documentation platforms, and reporting tools.
Excellent project management, organizational, and interpersonal skills.
Ability to balance multiple priorities and meet strict deadlines under pressure.
Experience designing or facilitating training for mixed technical and non-technical audiences.
Must be able to lead and coordinate multiple training initiatives concurrently.
Must be capable of delivering live or virtual training sessions and maintaining engagement across large groups.
Must maintain complete and accurate records in compliance with regulatory expectations.

Nice To Haves

Certification in training, instructional design, or quality/compliance management preferred.

Responsibilities

Training Program Development & Management Design, implement, and maintain a structured training program for all dispensing personnel, including onboarding, continuing education, and refresher courses.
Ensure all SOPs, policies, and procedures are trained prior to staff performing related duties.
Develop training materials, assessments, and competency checklists tailored to each dispensing role.
Maintain a centralized training tracker to ensure 100% training completion and document control.
Oversee recurring training on new or revised SOPs, ensuring compliance with implementation timelines.
SOP Compliance & Ongoing Education Partner with the Director of Pharmacy and Quality & Compliance to ensure all SOP updates are reviewed, approved, and distributed for timely training.
Verify that every employee completes training on new SOPs within the defined compliance window.
Conduct follow-up assessments and quizzes to ensure retention and understanding of critical policies.
Maintain version control and ensure all staff are working from the most current SOPs and workflows.
Identify knowledge or performance gaps and coordinate retraining or targeted development as needed.
Audit Readiness & Documentation Ensure the dispensing team is always audit-ready through meticulous training record management.
Maintain complete documentation of all employee training, attendance, and competency evaluations.
Collaborate with Quality and Compliance teams to prepare for internal and external audits (URAC, NABP, FDA, BOP).
Generate reports and summaries for leadership showing training completion rates, trends, and upcoming expirations.
Conduct spot-checks and mock audits to validate training program effectiveness.
Leadership & Team Oversight Lead and mentor a team responsible for coordinating, scheduling, and documenting all dispensing-related training.
Set team priorities and ensure deliverables such as documentation, reporting, and assessments are completed accurately and on time.
Partner with department leaders to align training initiatives with performance and compliance goals.
Foster a culture of accountability, consistency, and continuous improvement across all dispensing personnel.
Performance Standards & Continuous Improvement Define and monitor KPIs, OKRs, and SLAs related to training completion, compliance readiness, and audit outcomes.
Evaluate the effectiveness of training programs using performance data and employee feedback.
Continuously improve learning methods (e.g., quizzes, e-learning modules, live demonstrations) to enhance engagement and retention.
Stay current with pharmacy operational regulations and best practices to ensure training reflects the latest standards.
Support workforce development through skill-building and leadership pipeline training for high-performing employees.