Training Enrollment & Certification Coordinator

Vinfen • Boston, MA

13d • $54,000 - $65,000

About The Position

The Training Enrollment & Certification Coordinator supports the operational execution of learning and certification requirements across the organization. This role is responsible for managing staff enrollment into required training, monitoring certification status, generating reports, and communicating directly with learners and supervisors regarding deadlines, next steps, and requirements. In addition, this role owns the Learning & Development SharePoint repository, ensuring that department documents, SOPs, job aids, and training assets are accurate, organized, and accessible.

Requirements

• Experience with SharePoint or other document management platforms
• Experience in human services, healthcare, education, or compliance-driven environments
• Familiarity with LMS platforms (Relias preferred)
• Strong attention to detail and ability to manage high-volume data tasks
• Proficiency with Microsoft Excel and/or Google Sheets
• Strong written and verbal communication skills
• Ability to meet deadlines and manage multiple priorities
• Strong customer service skills and the ability to interact with all levels of the organization
• Strong time management skills
• 1+ years of experience in training coordination, HR administration, compliance tracking, or related administrative work

Nice To Haves

• Bachelor's degree in training, human resources, business administration, business management, or related field preferred. In some cases, experience may be substituted for academic training.

Responsibilities

• Training Enrollment & Scheduling Support • Enrolls staff into required learning programs and maintains roster accuracy across systems. • Ensures class assignments, waitlists, cancellations, and rescheduling tasks are processed accurately and on time. • Communicates enrollment confirmations, instructions, and reminders to learners and supervisors. • Schedules and tracks New Employee Trainings and identifies instructors to facilitate courses.
• Certification Tracking & Status Monitoring • Tracks required certifications (MAP, Relias training, Safety Care, CPR/First Aid, etc.) and updates records as completions occur. • Runs reports to identify upcoming expirations and overdue certifications and sends notifications accordingly. • Supports Senior Coordinator in maintaining compliance dashboards and certification logs.
• Reporting & Data Integrity • Pulls routine compliance and enrollment reports for program leadership and other stakeholders as assigned. • Performs data validation checks and partners with LMS Administrator to resolve data errors or record mismatches. • Supports audit preparation by ensuring documentation and records are stored and accessible.
• SharePoint Repository Ownership • Owns and maintains the L&D SharePoint document library, including folder structure, file naming standards, access permissions, version control, and archive management. • Uploads and updates SOPs, job aids, forms, and other training materials in collaboration with Pod 1 and Pod 2 leadership. [• Ensures staff always have access to the most current approved documentation.
• Learner & Stakeholder Communication • Responds to inquiries related to enrollment, certification status, deadlines, and required next steps. • Sends standardized notices and reminders to individuals and groups to support timely completion of training. • Assists in drafting communications for training announcements and process updates.
• Other Duties • Provides operational support during high-volume certification cycles or system transitions. • Serves as a backup for Senior Coordinator duties during absences or peak workload periods. • Produces job aids as needed. • Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees