MARGARITAVILLE - TRAINING & DEVELOPMENT MANAGER

ISMIRA RECRUITMENT AGENCY•City of Syracuse, NY

About The Position

We are hiring for a Training and Development Manager, position for cruise company Margaritaville at Sea! At Margaritaville at Sea our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you'll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here As a Training and Development Manager, you will be responsible for leading the training initiatives for all crew members. The manager will design and oversee training programs, assess their effectiveness, and facilitate continuous development to enhance overall crew performance and guest experience. 🚢 Benefits to work on board Margaritaville at Sea? Cruise Line founded by former crew member Embrace the Margaritaville lifestyle and deliver the FUN Free accommodation, food and Wi-Fi for crew Industry leading Salaries and Benefits + excellent tips Focused on Crew Career Progression Great Crew Recognition Programs and friendly atmosphere Make Memories combining Work and Travel

Requirements

Minimum 21 years old
Relevant ship experience is preferred
Good level of English language
Formal education in HR, Training & Development, or Business Administration.
Minimum 3–5 years of experience in HR training, employee engagement, or organizational development.
Experience designing and delivering training programs for diverse, multicultural teams.
Experience managing onboarding processes and compliance tracking.
Strong understanding of HR principles, training methodologies, and adult learning theories.
Knowledge of brand standards and customer service excellence.
Familiarity with LMS platforms and compliance reporting.
Excellent presentation and facilitation skills for in-person and virtual training.
Strong organizational and project management skills to coordinate multiple initiatives.
Effective communication and interpersonal skills for engaging crew and leadership.
Ability to design creative and impactful training materials aligned with brand values.
Skilled in data analysis for identifying training needs based on KPIs.

Nice To Haves

Additional coursework or certification in leadership development and instructional design is a plus.
Previous experience in hospitality or cruise industry strongly preferred.
Understanding of maritime regulations and safety protocols is a plus.
Ability to speak additional languages such as Spanish, French or German preferred.

Responsibilities

Responsible for coordinating, facilitating, and conducting HR, Margaritaville Brand, and department training.
Report immediately to Human Resource Director and Hotel Director about any discrepancy or issue encountered regarding training of the crew.
Design and implement training programs to new and existing crew members to ensure they are equipped with the skills and knowledge necessary to deliver exceptional service, uphold safety protocols, and align with the company’s brand values.
Work closely with HR Services/Crew Purser team to design and refine processes to ensure a smooth onboarding experience for new crew members.
Coordinate with Shoreside team to develop, implement, and facilitate corporate and brand driven initiatives.
Development and implementation of in-service training based on needs identified by relevant KPIs.
Work with department leaders to identify supplemental training and development opportunities for crew members.
Promote a culture of continuous learning and development.
Design and implement relevant leadership development programs and initiatives to equip on board leaders with the knowledge and skills to support a positive and effective work environment. Must possess proficient knowledge and comfort level of LMS environments to ensure consistent delivery of training and reporting of compliance standings.
Track training compliance and maintain accurate training records.
Responsible for supervision and assistance of the Crew Engagement Coordinator.
Work closely with Crew Engagement Coordinator and Shoreside teams to maintain effective and timely communication.