Training Delivery Operations Coordinator

National Safety Council•Itasca, IL

1d•Remote

About The Position

The Training Delivery Operations Coordinator provides essential administrative and customer support for training programs. This role assists with student registrations, basic instructor and affiliate documentation, scheduling support, and routine program data entry. The Coordinator ensures accurate recordkeeping, timely communication, and smooth daily operations while working under established procedures and guidance from senior staff.

Requirements

Associate’s degree required
3+ years of experience in scheduling, administrative coordination, or training operations.
3+ years experience in a Customer Contact Center.
Strong organizational and time‑management abilities.
High attention to detail and accuracy in data handling.
Excellent written and verbal communication skills.
Ability to interpret policies, regulatory requirements, and program guidelines.
Comfortable coordinating multiple stakeholders and managing competing deadlines.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Respond to customer inquiries about training schedules and registrations via phone, email, and chat.
Process student registrations, payments, and data while maintaining confidentiality.
Research and resolve complex customer issues and document outcomes.
Provide Level 2 support for escalated calls, chats, and emails.
Prepare and send written correspondence to customers and external entities (state agencies, courts, probation, etc.).
Collect and review basic application materials from training affiliates and instructors.
Enter instructor and affiliate information, orders, and updates into business systems.
Track upcoming renewal deadlines and send follow‑up reminders as needed.
Assist with maintaining records required by state agencies under established procedures.
Support instructor scheduling by entering assignments, updating calendars, and tracking confirmations.
Assist in coordinating class setups and updating internal systems with schedule changes.
Help arrange logistics for Instructor Development Courses (IDC) and Continuing Education classes.
Provide basic support for facility or vendor coordination, referring complex issues to senior staff.
Process product and material orders from training affiliates and follow established fee structures.
Perform routine audits of class paperwork to ensure completeness.
Enter completion data for training programs and verify accuracy under supervision.
Maintain organized class files and assist with preparing simple monthly activity summaries.
Assist with distributing procedural updates, memos, and resource materials.
Provide basic support for A/V or classroom access issues at leased training locations, escalating issues when needed.
Process internal orders for instructional materials and classroom supplies.
Schedule onboarding and training activities for new instructor candidates.
Assist with assembling state agency approval packets and tracking documentation.
Update team‑teaching schedules and maintain related records.
Support instructor renewal processing by updating information and tracking required submissions.
Assist training centers with material order needs and minor administrative tasks related to instructor renewals.
Perform general office support and special assignments as directed.