Training Coordinator

Albany Medical Center • Saratoga Springs, NY

1d • Onsite

About The Position

The Training Coordinator is responsible for the development and oversight of the Academy Training Program for Access Services, Clinic Practice and Patient Engagement Center onboarding, as well as ongoing staff performance improvement initiatives. This role involves the design and delivery of dynamic instruction with an emphasis on patient-centered customer service for Access Services staff, specifically focusing on healthcare Preservice functions such as Scheduling, Pre-registration, Insurance Eligibility and Verification, Authorization, and Referral Management for both Hospital and Practice settings. The Academy Training Program coordinates with the training schedules for Hospital and Practice programs across multiple system applications. The ideal candidate will have demonstrated skill in raising proficiency, building confidence, and developing interpersonal skills of trainees. This detail-oriented and dynamic Training Coordinator will develop, implement, and oversee training programs that enhance employees' understanding of health insurance products, regulatory requirements, and customer service, requiring strong knowledge of health insurance practices and a passion for facilitating effective learning experiences.

Requirements

• Bachelor’s degree
• CHAA (or acquired within 2 years of hire)
• 3 – 5 years hospital, registration or physician practice experience.
• Training experience of the adult learner in healthcare setting or similar field
• Strong computer skills including EXCEL, WORD and Microsoft Outlook.
• Proven ability to train and execute strong customer service skills with ability to exceed expectations
• Ability to multi-task in stressful and high patient volume unit
• Ability to develop strong training resources to support virtual or in-person training sessions.
• Ability to build confidence, raise skill level and promote a productive training and learning environment
• Experience with monitoring data quality, analyzing and trending skills to manage pressure of very tight timeframes to execute tasks
• Excellent time management and organizational skills
• Ability to review information and draw appropriate conclusions
• Good judgement and ability to be resourceful to problem solve; escalate issues as needed
• Team minded worth ethic

Responsibilities

• Develop and oversee the Academy Training Program for Access Services, Clinic Practice, and Patient Engagement Center onboarding.
• Develop and oversee ongoing staff performance improvement initiatives.
• Design and deliver dynamic instruction with emphasis on patient-centered customer service for Access Services staff.
• Focus training specifically on healthcare Preservice functions (Scheduling, Pre-registration, Insurance Eligibility and Verification, Authorization and Referral Management) for Hospital and Practice.
• Coordinate with training schedules for Hospital and Practice programs in multiple system applications.
• Develop, implement, and oversee training programs that enhance employees' understanding of health insurance products, regulatory requirements, and customer service.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees