Training Coordinator

I & MJ Gross Company Inc•Murfreesboro, TN

23d

About The Position

We are seeking an enthusiastic and organized Training Coordinator to join our Marketing Department and support the development of our on-site property teams. This role will design, deliver, and manage engaging training programs focused on sales, leasing, marketing, and customer experience across our multifamily portfolio. In addition to leading training initiatives, this position will assist the Marketing Department with online review management, social media coordination, collateral support, and brand consistency to ensure our communities deliver exceptional resident and prospect experiences, both in person and online.

Requirements

Bachelor's degree in Marketing, Communications, or related field (or equivalent experience).
2+ years of experience in multifamily property management, training, or marketing roles preferred.
Strong presentation and facilitation skills, both in person and virtually.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office Suite, and learning management systems (LMS) preferred.
Working knowledge of social media platforms (Facebook, Instagram, LinkedIn) and online reputation management tools (e.g., Reputation.com, Google My Business).
Experience with property management software; knowledge of OneSite preferred.
Ability to travel out of state for training sessions.

Responsibilities

Design, develop, and facilitate in-person and virtual training programs for onsite property teams, with a focus on leasing, customer service, and marketing best practices.
Conduct onboarding training for new property team members to ensure they are set up for success from day one.
Collaborate with department leaders to identify training needs and performance gaps.
Maintain and update training materials and online learning modules to align with company standards and brand voice.
Provide training and guidance in the functional areas of OneSite including prospect coordination, rental applications, lease agreements, resident account management, and maintenance work orders.
Act as an in-house resource for our on-site staff as they navigate our property management systems.
Track participation, assess training effectiveness, and recommend continuous improvements.
Partner with the Marketing team to assist with online review and reputation management, ensuring timely and professional responses that align with company brand standards.
Support social media initiatives by helping create, schedule, and monitor posts that highlight property events, leasing promotions, and community culture.
Assist with ordering marketing collateral, ensuring materials are consistent with brand standards and effectively highlight our competitive advantages.
Provide feedback and best practices to property teams for maintaining consistent, on-brand digital presence.