Training Coordinator

Fire Police City County FCU•Fort Wayne, IN

5h•Onsite

About The Position

Plan, develop and implement the credit union’s employee education and training programs that support the strategic plan of the credit union. Ensure ongoing employee development aligns with organizational priorities and promotes exceptional member service. Communicate the credit union’s goals and direction to staff, implement, oversee, and conduct training initiatives while delivering effective learning programs across all departments.

Requirements

High School Diploma or Equivalent.
Bachelor’s degree in Education Organizational Development, Business Administration or a related field. Equivalent work experience may be considered.
Understanding of credit union operations, financial products, and regulatory compliance requirements preferred.
Experience in designing and implementing training programs for both in-person and virtual settings.
Leadership and Coaching
Decision Making
Excellent Oral and Written Communication
Ethical Conduct
Problem Solving and Critical Thinking
Collaboration Relationship Building
Organization and time management

Nice To Haves

Understanding of credit union operations, financial products, and regulatory compliance requirements preferred.

Responsibilities

Administer the credit union’s training programs by creating and/or coordinating materials and conducting learning sessions.
Create training activities that promote interactive participation and engagement.
Coordinate and utilize external training programs and products to enhance the credit union’s internal training initiatives.
Assess the credit union’s training needs using input from managers, member satisfaction surveys, employee assessments, and performance data.
Assist department managers with employee development and performance improvement strategies.
Conduct training sessions for new employees in clerical or administrative positions, teller or member services operations, and other areas of the credit union.
Conduct seminars and workshops on new products, policies, and procedures for all staff.
Develop and maintain training materials, procedural guides, and resource manuals.
Assist in the development and execution of the annual training plan and training budget.
Communicate effectively with all employees to ensure clear understanding of the credit union’s goals, direction, and service standards.
Develop, implement, and conduct ongoing training programs that support the credit union’s growth and strategic direction.
Assist branch and administrative staff with operational training, certification programs, and special projects as needed.
Prepare training and resource manuals by identifying purpose; assemble and compose information for the manuals.
Monitor emerging training trends, technologies, financial products and changes in regulatory requirements.
Other duties as assigned by President/CEO or Executive Management.