Training Coordinator (83531)

HomeFirst • Santa Clara, CA

26d • $28 - $32 • Hybrid

About The Position

HomeFirst’s Training Coordinator will further the agency’s mission of ending homelessness by supporting our training department. Under the direction and guidance of the Talent Development Director, the Training Coordinator facilitates a series of detailed, engaging, and effective trainings for staff, with the intention of equipping them with the knowledge and tools needed to best serve our county’s homeless residents and those at risk of homelessness. The training coordinator is eligible to complete some work remotely. Schedule details, including remote hours, are determined by the Talent Development Director. HomeFirst is a diverse company that serves and supports a diverse community. The Training Coordinator desires to work with people from a variety of social and economic backgrounds and build trust and rapport with others. They are further responsible for modeling the values and principles of HomeFirst within the agency and broader community. Trainings are facilitated virtually and in-person and cover various topics including but not limited to: Harm Reduction Housing First Trauma Informed Care CPR/First Aid/AED De-Escalation and Conflict Resolution Mental Health First Aid Cultural Humility

Requirements

• Goal oriented
• Attention to detail
• Time management and organization
• Excellent communication and collaboration
• Good critical thinking and problem-solving skills
• Ability to thrive in challenging and fast-paced environments
• Ability to adjust work schedule to meet organization training needs
• Ability to lift, move, and transport up to 50 lbs. regularly
• Ability to use keyboard and read computer screens for extended periods in various settings
• Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties
• Ability to drive to various sites for training
• One (1) year employment experience in a social services, training, or teaching field
• Familiarity with homelessness, evident through volunteerism or past employment
• Strong knowledge in Microsoft Office suite, particularly PowerPoint and Excel, evident by the quality of presentations and tracking files you will develop and maintain once employed

Nice To Haves

• Experience serving people at-risk of losing their housing or who are currently homeless
• Personal experience with homelessness
• Bachelor’s degree in social services or teaching field
• Experience speaking publicly or presenting in past employment, education, or volunteerism
• Experience collaborating with team members, community partners, or agencies
• Utilization of Zoom or other virtual presentation platforms
• Bilingual

Responsibilities

• Facilitate trainings with superior communication skills, adapting content to staff in attendance
• Assist team with training implementation. Tasks include preparation, transportation, set-up, various tasks during training, and clean-up.
• Assist with the development and maintenance of training modules, ensuring they stay relevant to staff needs and compliant with company policies and contract requirements
• Commitment to continued professional and content development through research; giving and receiving feedback; and attending self-development trainings and train-the-trainers
• Utilize the digital Learning Management Systems and internal digital portal to track training certifications and completions, assign trainings, and run reports.
• Be a subject-matter expert in training topics, ready to support with staff questions

Benefits

• HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation.
• Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED