Training Coordinator
About The Position
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Winston Benefits, a Brown & Brown company, is seeking a Training Coordinator to join our team! The Training Coordinator maintains knowledge of all products and services offered; is responsible for current and new staff preparedness; and creates training material and conducts classroom training. What You'll Do Be knowledgeable of all products and services offered by Winston Benefits. Be knowledgeable of all workflow processes within the Winston Benefits organization. Work with Subject Matter Experts and Account Managers to develop new training material and maintenance of existing programs. Facilitate instructor-led classroom training and individual training on product knowledge and customer service skills for Call Center and Sales Department. Support Call Center and Sales Department as needed with electronic and paper application instructions and provide support for Telephonic and Field Enrollments. Support the development and execution of company initiatives. Conduct training for new hires by providing an introduction to Life and Health insurance benefits; develop customer service skills; individual sales coaching techniques and provide ongoing assistance. Determine individual training needs and provide feedback for current staff by observing incoming phone calls and conferring with Call Center Manager. Improving training effectiveness by developing new approaches and techniques. Provide back up to Call Center as needed during telephonic enrollments. Respond to inquiries from Call Center Information Specialists. Maintain ongoing knowledge of healthcare industry and prepare Call Center. Perform other duties as assigned.
Requirements
- Excellent punctuality and attendance.
- Strong sense of initiative and self-motivation.
- Ability to multi-task and be detail oriented.
- Excellent verbal and written communication skills.
- Ability to address difficult situations in a tactful, professional manner.
Responsibilities
- Be knowledgeable of all products and services offered by Winston Benefits.
- Be knowledgeable of all workflow processes within the Winston Benefits organization.
- Work with Subject Matter Experts and Account Managers to develop new training material and maintenance of existing programs.
- Facilitate instructor-led classroom training and individual training on product knowledge and customer service skills for Call Center and Sales Department.
- Support Call Center and Sales Department as needed with electronic and paper application instructions and provide support for Telephonic and Field Enrollments.
- Support the development and execution of company initiatives.
- Conduct training for new hires by providing an introduction to Life and Health insurance benefits; develop customer service skills; individual sales coaching techniques and provide ongoing assistance.
- Determine individual training needs and provide feedback for current staff by observing incoming phone calls and conferring with Call Center Manager.
- Improving training effectiveness by developing new approaches and techniques.
- Provide back up to Call Center as needed during telephonic enrollments.
- Respond to inquiries from Call Center Information Specialists.
- Maintain ongoing knowledge of healthcare industry and prepare Call Center.
- Perform other duties as assigned.
Benefits
- Generous benefits package: health, dental vison, 401(k), stock purchase, etc.
- Development opportunities
- Competitive compensation
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
