Training Coordinator

Bucherer USA•New York, NY

7d•$60,000 - $65,000

About The Position

Bucherer USA is seeking a Training Coordinator to join the Human Resources team, primarily supporting the Learning and Development function in a variety of projects and administrative tasks to ensure seamless execution of day-to-day operations, department maintenance and initiatives.

Requirements

Bachelors degree
Knowledge of Excel, PowerPoint, Microsoft teams
Must have excellent attention to detail and organization skills
Excellent interpersonal skills with the ability to build strong internal and external partnerships, acting as a liaison between corporate departments, brand partners and store locations
Strong and confident verbal and written communicator
Excellent team player and collaborator
Ability to engage and motivate diverse groups of individuals
Experience in training teams in person and in virtual settings
Must have an understanding of the luxury industry, watch and jewelry knowledge a plus
Ability to maintain utmost professionalism and discretion
Experience in a multitasking work environment
Positive and can-do attitude

Responsibilities

Collaborate and work cross functionally across a variety departments and retail to assist in producing deliverables that will have a positive impact and experience for our employees.
Act as the administrator for the Learning Management System (LMS), resolving technical issues, managing user feedback, and responding to learning needs identified through the platform
Responsible for the administrative upkeep of the Mystery Shop Program- reviewing scores, identifying opportunities, tracking successes and drafting related communications.
Support in design and produce training collateral for all of retail
Track participation, completion, and engagement metrics across all training platforms.
Responsible for managing and updating of the brand training calendar for all locations, consisting of 30 plus brands.
Responsible for managing and updating of the company L&D calendar for corporate
Responsible for planning and coordination of brand and internal trainings, ensuring a seamless execution of these sessions, both in-person and virtually.
Communicate effectively with internal teams and brand partners to ensure clarity of expectations and training needs
Support onboarding program-track progress, auditing training completions, and communicating opportunities with HR
Assist in facilitating engaging workshops in person and via Microsoft teams
Assist in the planning and execution of employee engagement activities and events.
Flexible to support at 5th Avenue and Long Island City office, as needed
Help create a positive and inclusive learning environment
Stay current with training trends, tools, and facilitation techniques
Ad hoc projects as assigned related to the HR and Learning and Development function