Training Coordinator

Philips • Plymouth, MN

2d • $23 - $36 • Onsite

About The Position

As the Training Coordinator, you will play a crucial role in organizing and scheduling InCourage device training for the Philips RespirTech business, while ensuring all logistical aspects are handled efficiently. Your role: Managing the timely coordination and assignment of training and re-trainings based on patient-specific needs. Ensuring Field Trainers complete all scheduled training within two weeks of device shipment. Processing completed training paperwork and advancing cases through the appropriate workflow stages. Keeping training documents, materials, and related administrative information up to date. Maintaining frequent communication with trainers within their assigned territories to relay updates, changes, or new requirements. Tracking and documenting trainer reimbursement information as needed. Processing device shipments, accessory orders, and tailored vest requests in the company system. Maintaining accurate consignment device inventory for trainers. Cross training to assist Customer Operations with returns, exchanges, and order entry during peak needs. Ensuring ongoing compliance by attending HIPAA training and other required sessions. We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Requirements

• You’ve acquired a minimum of 1 year of experience in a customer-facing role (customer service or a healthcare support role is preferred).
• Intermediate knowledge of Microsoft Office Software and other relevant software.
• The ability to organize and prioritize tasks, work independently, and collaborate with others.
• Exhibited excellent analytical, problem-solving, and customer service abilities.
• You have a High School Diploma or Vocational Education.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an excellent communicator, written, verbal, and non-verbal.

Nice To Haves

• Experience with Durable Medical Equipment (preferred).

Responsibilities

• Managing the timely coordination and assignment of training and re-trainings based on patient-specific needs.
• Ensuring Field Trainers complete all scheduled training within two weeks of device shipment.
• Processing completed training paperwork and advancing cases through the appropriate workflow stages.
• Keeping training documents, materials, and related administrative information up to date.
• Maintaining frequent communication with trainers within their assigned territories to relay updates, changes, or new requirements.
• Tracking and documenting trainer reimbursement information as needed.
• Processing device shipments, accessory orders, and tailored vest requests in the company system.
• Maintaining accurate consignment device inventory for trainers.
• Cross training to assist Customer Operations with returns, exchanges, and order entry during peak needs.
• Ensuring ongoing compliance by attending HIPAA training and other required sessions.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees