Training Coordinator

High Point & SEMCOA•New Bedford, MA

3d•$29 - $35

About The Position

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life. The Training Coordinator is responsible for planning, organizing, delivering, and tracking all staff training activities within the organization. This role supports workforce competency, licensing and regulatory compliance, and the integration of evidence-based and trauma-informed practices across behavioral health programs. The Training Coordinator collaborates closely with HR, Quality Improvement, Compliance, and Clinical Leadership to ensure that all staff receive timely, high-quality training that enhances service delivery and organizational performance.

Requirements

Bachelor’s degree in Behavioral Health, Education, Social Services, Human Resources, or related field (or equivalent combination of experience and education).
Experience coordinating training, onboarding, or workforce development programs.
Strong organizational skills with attention to detail.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office, virtual training tools (e.g. Zoom, Teams), and databases/LMS platforms.

Nice To Haves

Experience working in a behavioral health or social services setting.
Familiarity with trauma-informed care, HIPAA, and evidence-based practices.
Experience delivering trainings or facilitating groups.
Knowledge of accreditation standards (CARF, Joint Commission).

Responsibilities

Training Program Development & Coordination Develop and manage the annual training calendar, including new hire orientation, mandatory trainings, and ongoing professional development.
Coordinate logistics for in-person and virtual trainings (scheduling, communication, materials, registration, room setup).
Maintain structured onboarding training pathways for clinical, administrative, and support staff.
Assist in creating and updating curricula, presentations, and training materials based on adult learning principles.
Compliance & Recordkeeping Track staff training completion in the Learning Management System (LMS) and maintain accurate, auditable records.
Ensure compliance with state licensing requirements, Medicaid rules, accreditation standards (DPH, DMH, Joint Commission), and internal policies.
Prepare training reports for leadership, auditors, and regulatory bodies as needed.
Collaboration & Communication Work with program leaders to assess training needs and identify competency gaps.
Coordinate with internal subject-matter experts and external trainers to deliver relevant, evidence-based content.
Communicate training requirements, reminders, and updates to staff and supervisors.
Training Delivery Facilitate or co-facilitate trainings such as orientation, crisis prevention, documentation standards, and other organizational modules.
Support the integration of trauma-informed, culturally responsive, and recovery-oriented care principles into all training initiatives.
Quality & Evaluation Collect and analyze training evaluations to assess effectiveness.
Recommend improvements to training processes, formats, and materials.
Stay current with trends and best practices in behavioral health education and workforce development.