Training Coordinator, HMIS
About The Position
All Chicago MHH’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 12,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes. All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago. All Chicago manages the Homeless Management Information System (HMIS), a system which manages data on Chicagoans experiencing, or at risk of, homelessness and the services they receive. Our team supports more than 1000 individuals with training, helpdesk services, and running and interpreting reports. Chicago also leverages this data to drive allocation decisions, set strategy and policy, and monitor progress toward ending homelessness. The HMIS Training Coordinator is a public-facing role that provides frontline delivery of training sessions and seminars, and maintenance of online courses, articles and documentation related to the Homeless Management Information System (HMIS). The Training Coordinator will also perform some system administration, reporting, and Help Desk support appropriate to the scope of the role. Position responsibilities and work volume will be established and evaluated through ongoing supervision, annual reviews, and the development of an annual professional development plan.
Requirements
- 2 years of overall relevant work experience or a college degree in Information Systems, Computing, Education or a related field.
- Two years of experience in creating training materials and conducting training on software applications, including video, PDF or other written materials, and in person or video conferencing
- Excellent communication skills; ability to convey information in a clear and concise manner
- Demonstrated ability to relate to multiple levels of user skill sets and effectively convey application use material
- Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities
- Proven ability to be flexible and work hard, both independently and in a team environment
- Proficient with Microsoft products including Excel, Word, PowerPoint, Outlook, and SharePoint
- A strong work ethic, integrity, and the highest ethical standards are expected
Responsibilities
- Develop curriculum and materials for training on application utilization, reports, and related functions
- Develop curriculum and materials for custom content and workflows
- Conduct training and seminars for users
- Review training materials provided by software vendor and incorporate as appropriate into community training
- Perform maintenance and administration tasks for the Learning Management System (LMS)
- Monitor progression of trainees and cohorts through their assigned curricula
- Collaborate with agency and partners to identify training needs
- Review effectiveness, delivery mechanisms, and effect of version changes on training and documentation content and make necessary updates
- Review Help Desk tickets with management to identify training needs
- Add and maintain user accounts and licenses as required and directed
- Assist with timely and accurate billing for services provided
- Perform other system administration duties as needed and directed.
- Manage tickets in the Helpdesk system to ensure proper status, categorization, and resolution
- Monitor and respond quickly and effectively to relevant requests received through the helpdesk
- Interact professionally and cordially with users to address their concerns and issues
- Create and maintain custom reports as required and directed
- Support other functions on the Team
- Actively participate in department and agency meetings
- Communicate effectively with management, peers, and partners in written, oral, video, and in-person communications
- Understand agency and departmental goals and priorities and utilize resources effectively
- Other duties as assigned
Benefits
- We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
