Training Consultant

Caterpillar•Peoria, IL

7d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Training Consultant in Peoria, IL. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts, integrated logistics, and global service to develop and support our global dealer network and customers. We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience . Job Summary: As a Training Consultant, you will develop and deliver training modules and courses for dealers and customer-facing employees to enhance and maintain their job skills in Electric Power Generation. Conduct assessments to validate technical knowledge and skills. This role supports budget development and funding negotiations. Dealer service capability and effectiveness are improved through world-class training on topics such as basic generator set installation and commissioning, operation, construction, and maintenance, as well as advanced paralleling concepts, protectives, controls, transfer switches, switchgear, and electrical troubleshooting and diagnostic procedures. Additional Info : This position requires the candidate to work a 5 day-a-week schedule in the Peoria, IL office.

Requirements

Technical Expertise: Knowledge and skill with single- and 3-phase AC electrical systems; ability to convey complex electrical concepts to others; ability to work safely within electric power sources and distribution systems; ability to troubleshoot and repair electrical systems; ability to select and apply diagnostic equipment.
Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Nice To Haves

Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
Working knowledge of generator sets and associated control systems
Understanding of power factor and electrical loading
Proven electrical and electronic troubleshooting skills
Understanding of energy storage technologies
Understanding of automotive and industrial communications networks
Mechanical aptitude with Diesel and gaseous-fueled engines
Understanding of rotating equipment alignment and vibration analysis
Completion of Caterpillar Instructor Accreditation Program
Experience with ET, SIS, and TMI
Desktop publishing software experience (InDesign, Illustrator, Photoshop)
Previous technical training or expertise in power generation products

Responsibilities

Developing and delivering Electric Power (EP) training modules, courses, and programs; ensuring that EP courses and materials are relevant to the organization's customer service processes.
Supporting facility equipment and training aids; assisting with installing, upgrading, maintaining, and repairing facility electrical and mechanical equipment; working with contractors and facility managers
Gathering EP customer service performance data to measure the success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
Reviewing and maintaining EP training materials to ensure compliance with organizational policies and procedures.
Analyzing new training methods, tools, and content options to determine the feasibility of use and application in future EP customer service training programs.