Training Coach (MA) - Evenings

GoHealth Urgent Care•Fairfax, VA

About The Position

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Medical Assistant Training Coach Schedule: Monday–Thursday from 6pm to 10pm and 8 hours on Saturday and Sunday. About GoHealth Urgent Care At GoHealth Urgent Care, our patients come first. We deliver an effortless care experience through welcoming clinical environments, a culture of compassion, and seamless integration with leading health systems and our communities. We are seeking a Medical Assistant Training Coach to join our team and help strengthen our onboarding, training, and competency development programs. Job Summary The Medical Assistant Training Coach partners with our Learning and Operations teams to deliver an exceptional, connected onboarding and training experience for new and existing team members. This role is responsible for leading practical skills training using an organized, competency-based model. The Training Coach supports a variety of learners—including new hires, internal transfers, and team members requiring additional coaching—ensuring they develop the critical thinking skills, confidence, and clinical competencies needed for success. This role also supports Medical Providers, Radiologic Technologists, and patients through patient care, operational tasks, and communication.

Requirements

Graduate of a Medical Assistant Program or RMA certification required
High school diploma or equivalent required
Medical Assistant experience preferred (for MA program graduates) OR 2+ years of direct patient care experience within the last 3 years
Training or related experience required
Experience using an EHR required
Urgent care experience required
One of the following is required: CCMA (NHA) CMA (AAMA) RMA (AMT or AAH) NCMA (NCCT) NRCMA (NAHP) OR one of the following accepted at time of hire: Graduate of an accredited Nursing Program (LPN/RN) EMT (National Registry) CNA
Additional Certification: Basic Life Support (BLS) required
Proficiency in medical terminology
Clinical competency in POCT, vitals, and lab procedures
Strong Microsoft Office skills
Excellent verbal, written, and presentation skills
Strong organizational skills

Responsibilities

Teach and evaluate clinical skill competencies using approved methods
Conduct orientation for centers, departments, and the organization
Train team members to required levels of clinical competence
Host Learning Coach Workshops as needed
Serve as backup to Training Specialists and complete training documentation
Invest 72–120 dedicated training hours for up to 6 team members
Support learners with varied schedules (Per Diem, Temp, etc.)
Provide in‑center coaching on core competencies
Deliver hands‑on market-specific training (new hire training, refreshers, updates, annual competencies)
Conduct monthly BLS classes
Maintain compliance with annual N95 fit testing
Partner with Training Specialists and Learning leaders for quality improvement
Perform 30/60/90‑day training check‑ins
Track and manage Core Competency Checklist completion
Provide timely performance feedback and escalate issues as needed
Travel to centers within assigned markets
Support operations when training demand is low
Participate in national training support efforts
Attend mandatory meetings on behalf of Training Specialists as needed
Conduct patient registration and insurance verification
Process co‑pays and schedule appointments
Coordinate referrals
Support patient communication and flow
Prepare patients for exams and take vitals
Perform point-of-care testing
Maintain exam rooms, supplies, and equipment
Manage medical records and scanning
Support front desk operations, phone calls, and mail
Conduct patient callback follow-ups
Maintain reception and clinical area readiness