Calling / Training Coach

ClaimReturn LLC•Dallas, TX

2d•Onsite

About The Position

Elevate performance. Inspire confidence. Transform every call. Are you the kind of coach who can turn a tough conversation into a breakthrough moment? Do you love helping people grow, sharpen their skills, and deliver exceptional customer experiences? If so, we want you on our team. Every call shapes the customer experience. As our Calling Coach, you'll help specialists show up at their best-turning good calls into great ones and great calls into unforgettable service moments that lead to closing refunds. If You're Thinking "This Sounds Like Me"... It probably is. You need experience in coaching and feedback delivery, communication excellence, call quality and monitoring, analytical thinking, training and facilitation, adaptability, technical proficiency, the desire to do work that matters and a bachelor's degree. This is 100% onsite role, M - F, five days per week.

Requirements

Strong communication and coaching skills
A passion for developing people
Ability to break down complex interactions into clear, actionable steps
Experience in call centers, customer service, or training environments
A positive, motivating presence that inspires others to grow
Experience in coaching and feedback delivery
Communication excellence
Call quality and monitoring
Analytical thinking
Training and facilitation
Adaptability
Technical proficiency
The desire to do work that matters
Bachelor's degree

Responsibilities

Coach specialists in real time to improve call quality and customer satisfaction
Deliver targeted feedback that builds skill, confidence, and consistency
Analyze call trends to identify opportunities for improvement
Lead engaging training sessions that energize and empower
Partner with leaders to elevate team performance across the board