Training and Support Analyst

Baptist Healthcare System • Lexington, KY

2d

About The Position

Baptist Health is looking for a Training and Support Analyst to join their team in Lexington, KY Under general direction, responsible for application training and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes for Baptist Health Medical Group and Epic Community Connect sites. This role ensures that all users are proficient in using Epic applications to enhance patient care and operational efficiency including data collection, workflow analysis, testing, training, system user personalization and ongoing support and troubleshooting to resolve user issues and optimize system performance. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and MIPS (Promoting Interoperability). If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

Requirements

• Clinical degree (MA, LPN, RN) or two years direct healthcare experience in patient registration, access or billing/coding in an ambulatory setting including but not limited to management/supervisor experience.
• Must obtain Epic Credentialing in one of the following: EpicCare Ambulatory Provider or Clinical Support, Cadence and Referrals or ADT for Urgent Care, ASAP for Urgent Care Provider and Clinical, within 6 months.

Nice To Haves

• Training in an adult learning setting
• working in a physician practice setting preferred

Responsibilities

• application training
• integration of information technology in the healthcare setting
• liaison between the IT department and operations to align system design with operational processes for Baptist Health Medical Group and Epic Community Connect sites
• ensures that all users are proficient in using Epic applications to enhance patient care and operational efficiency including data collection, workflow analysis, testing, training, system user personalization and ongoing support and troubleshooting to resolve user issues and optimize system performance
• participates in application deployment and procedure documentation
• ensures that the software build meets organizational goals and external mandates such as HIPAA and MIPS (Promoting Interoperability)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees