Training and Quality Assurance Manager

Allied Universal • San Francisco, CA

3d

About The Position

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Allied Universal® is hiring a Training and Quality Assurance Manager. The Training and Quality Assurance Manager is responsible for ensuring compliance with all required portfolio training, as well as Allied Universal standards and reports directly to the CE Regional Training Director.

Requirements

• High School Diploma or equivalent
• Ideal candidate should be a current Training Instructor for the following disciplines with a minimum of 2 years of instructing those disciplines in a classroom setting (i.e. can't be a newly certified instructor): Firearms Instructor (via NRA Range Official and any state requirements) CPR/First Aid/AED Certified Instructor via American Heart Association OR American Red Cross only NWDTP (National Weapons Detection Training Program (via FLETC - may be obtained after hire) Via ASP, Monadnock or similar, a Police Academy, state POST academy or FLETC for the following: OC Spray (Oleoresin Capsicum) Expandable Baton Techniques Handcuffing Crisis Prevention Intervention (CPI) Defensive Tactics
• Must have a valid driver's license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
• Must have a current completion of an accredited Principles of Instruction course (via NRA, Police Academy, state POST Academy, FLETC or Military Training course) certifying then as an instructor for the following competencies: Presentation skills and Graphics Student-Centered Learning Performance Objective Development Testing and Assessment Training Tools and Technology Lesson Plan Development Instructional Methodologies Evaluating Laboratories and Practical Exercises
• Pass any state-required training or other qualifications for licensing
• Type and Length of Specific Experience Required: Minimum of two (2) years of classroom instructor experience
• Knowledge and Skills Required: Ability to work independently with little to no direct supervision.
• Outstanding oral and written communication skills; ability to successfully interact at all levels of the organization, including with clients.
• Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations is required.
• Highly proficient and fully functional in Microsoft programs such as Word and PowerPoint, Adobe Acrobat and able to effectively utilize all available office management technology.
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Professional, articulate, and able to use good independent judgment and discretion.
• Once approved and vetted with FPS, Training Instructors must then successfully attend/complete NWDTP certification at FLETC, with an annual recertification.

Nice To Haves

• National Rifle Association (NRA) Law Enforcement Instructor certification, or able to meet all NRA Law Enforcement (LE) eligibility requirements.
• College coursework in Education, Business, Criminal Justice, Human Resources, Security Management, or related field
• Prior experience in the security industry, law enforcement and/or military
• Experience in security operations or other functions of security industry

Responsibilities

• Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio.
• Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits; manage customer's evidence.com account, where applicable
• Serve as a backup trainer in the absence of a regional trainer
• Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training.
• Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations.
• Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
• Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers.
• Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training.
• Conduct field training & 'red team' exercises for Security Professionals and Supervisors.
• Conduct special projects on an as-needed basis to support the assigned portfolio.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees