Training and Development Coordinator - Quality Assurance

AFRICAN AMERICAN PLANNING COMMISSION INC • New York, NY

2d • $65,000 - $68,959

About The Position

The African American Planning Commission; Inc. (AAPCI) is a New York City-based nonprofit organization committed to reducing homelessness and addressing the related issues of domestic violence, HIV/AIDS, mental illness, substance abuse, shortage of affordable housing, and unemployment in the communities in which we live and serve. To be successful in this, we are building a team of professionals to service individuals and families with complex and chronic care needs to ensure they receive the right care, in the right setting and at the right time. Join us if you are passionate about making a difference and impacting the lives of those less fortunate, helping your local communities, and building skills and experience that can last a lifetime. We are completely committed to building and maintaining a great organizational culture that involves active employees – people looking to give back to inspire creativity in others, and to motivate and empower one another. The Training Coordinator role is primarily responsible for executing the training strategy to include the coordination of learning programs through the Learning Management System (LMS) and various avenues to develop high-performing employees, ensures respective employees complete regulatory training requirements and maintains their required certifications. The Training and Development Coordinator plays a pivotal role in providing comprehensive training and education to organization staff including covering technical skills, management training, social services staff training, management training, and program director training. This position is instrumental in building the capacity of staff members to effectively support individuals and families experiencing housing insecurity and related social service.

Requirements

• Bachelor's Degree in Human Resources, Organizational Development, Education, Social Work, or a related field.
• Proven experience in designing and delivering training programs, preferably in a nonprofit or community-based organization.
• Experience working on a diverse team, and with diverse constituencies of various social, cultural, economic and educational backgrounds. Ability to deliver instruction that is engaging and effective, utilizing adult learning techniques to instruct adult participants with different learning styles and abilities.
• Excellent written and verbal communication skills, with the ability to present findings and recommendations effectively.
• Excellent communication and interpersonal skills, with the ability to engage and motivate diverse groups of learners.
• Ability to maintain confidentiality, integrity, and ethical standards in handling sensitive data and information.
• Strong problem-solving skills and a proactive approach to identifying and addressing data-related challenges.
• Experience facilitating trainings preferably in a nonprofit or community-based organization.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Excellent interpersonal and customer service and training skills
• Excellent organizational skills and attention to detail
• Proficiency in Microsoft Word, Outlook and PowerPoint to produce and utilize effective presentations, reference materials, and end user instructions.

Responsibilities

• In conjunction with the Director of Quality Assurance, work to design and create training materials, including manuals, presentations, online resources, and other instructional tools.
• Coordinate and facilitate training sessions (virtual and in-person), workshops, and seminars for employees and volunteers.
• Monitor and evaluate training effectiveness and make recommendations for improvement.
• Collaborate with subject matter experts to ensure accuracy and relevance of training content.
• Keep abreast of industry trends and best practices in training and development.
• Spearhead the development of tools and tracking methods to ensure optimal training results.
• Participate in train-the-trainer and debrief sessions to fully understand the goals of the learning program, assess learner needs and develop strategies to enhance the quality of training delivery.
• Cultivate a positive learning environment and promote continuous learning and professional development.

Benefits

• Health and Welfare Benefits: Medical (including prescription coverage), Dental & Vision
• Commuter Benefits
• Employee Assistance Program
• Paid Holidays, Annual Paid Time Off (23 days)
• Life Insurance
• Long Term Disability
• Retirement Benefits Plan (403B)
• You may also get your college student debt forgiven tax free on Federal Direct Loans created under the College Cost Reduction and Access Act of 2007, PSLF, if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees