Training and Quality Assurance Lead

Old Colony Elder Services • Brockton, MA

33d • Hybrid

About The Position

OCES aims to support elders and individuals with disabilities by providing vital information and coordination of services that promote healthy, safe lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities for as long as possible.
The Training and Quality Assurance Lead will collaborate across OCES to drive, develop and monitor training initiatives. They will work with agency leadership to provide industry intelligence and actionable solutions to programmatic staff resulting in improvement in OCES' clinical, designation and strategic goals.

Requirements

• Bachelor's degree in Social Work or related field.
• Considerable knowledge of the principles and practices of social work as well as the social, emotional, and physical processes of aging.
• Previous experience in management, training and quality assurance.
• Proficiency at learning applicable software, Microsoft Office Suite and other relevant technology for content creation and reporting.
• Ability to establish and maintain harmonious working relationships with all levels of staff and outside agencies.
• Ability to interpret, understand and adhere to complex regulations, standards, and procedures.

Nice To Haves

• Current Social Work License preferred.
• Five Years of management experience preferred.

Responsibilities

• Partner with executive and program leadership to align training initiatives with business goals to ensure consistent quality standards.
• Develop training programs and materials based on a programmatic, state and industry requirements.
• Facilitate training sessions in various formats including classroom discussion, on the Job training and e-learning.
• Provide one-on-one coaching to employees across various departments and supervisory levels as needed to improve consistency in performance standards.
• Calculate and analyze internal and external performance data communicating findings.
• Monitor and audit the effectiveness of training programs, making adjustments to improve outcomes.
• Other duties as assigned.

Benefits

• Ability to work with an enthusiastic team of like-minded individuals
• Opportunity to develop professionally in your chosen career
• Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office and home visits).
• Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager