Training and Onboarding Specialist
About The Position
Make an impact by shaping how every Service Contracts teammate across North America ramps up and grows. You’ll design and deliver role‑specific onboarding and training, coordinate schedules and materials, partner with leaders to map skills and clear paths to proficiency, measure outcomes to refine content, and serve as the trusted mentor and point of contact for both new hires and experienced colleagues. Your role: Design, develop and deliver onboarding and training programs tailored to all roles in Service Contracts for NAR, including Quoters, Order Processor / Booker, Manager, Team Lead and our specialty team members. Coordinate training schedules, materials, and sessions for new hires and existing team members. Collaborate with managers and team leads to identify training needs and update content to ensure accuracy and relevance. Identify plan to address path to proficiency for existing team members based on defined skills matrices. Track training effectiveness through assessments and feedback, modifying materials and delivery methods as needed. Manage onboarding logistics and serve as a primary contact for training-related questions and support. Serve as a mentor for department new hires related to onboarding plans, expected onboarding timelines, and resources available to the new hires.
Requirements
- You have 4+ years of experience facilitating learning for adult professionals in workplace settings with a Bachelor’s or 8+ years of aforementioned experience without a Bachelor's degree.
- Your skills include experience utilizing Philips quoting and booking tools, including PAC, Quote Builder, SAP, and/or ServiceMax.
- You have a Bachelor's Degree in Business, Marketing, Education or a similar field. Without a Bachelor’s degree, you must have 8+ years of relevant experience.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .
- You’re transformation minded, with a track record of success in process improvement.
- Must be able to influence stakeholders and other team members.
Responsibilities
- Design, develop and deliver onboarding and training programs tailored to all roles in Service Contracts for NAR, including Quoters, Order Processor / Booker, Manager, Team Lead and our specialty team members.
- Coordinate training schedules, materials, and sessions for new hires and existing team members.
- Collaborate with managers and team leads to identify training needs and update content to ensure accuracy and relevance.
- Identify plan to address path to proficiency for existing team members based on defined skills matrices.
- Track training effectiveness through assessments and feedback, modifying materials and delivery methods as needed.
- Manage onboarding logistics and serve as a primary contact for training-related questions and support.
- Serve as a mentor for department new hires related to onboarding plans, expected onboarding timelines, and resources available to the new hires.
Benefits
- Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
