Training and Onboarding Specialist

Aristocrat Gaming • Lansing, MI

1d

About The Position

Aristocrat is focused on delivering high-quality training programs that help our customer support teams succeed in their positions. In the role of Training & Onboarding Specialist, you will help encourage continuous learning and professional development. Our goal is to bring joy to life through play, and you will be vital in preparing our teams to effectively serve our diverse and lively customer base. This is an exciting opportunity for a dedicated individual who is passionate about using modern training technologies to build engaging, data-driven learning experiences. You will have the chance to collaborate with cross-functional teams and contribute to the flawless delivery of our training programs. If you are ambitious and ready to make a significant impact, this role is perfect for you!

Requirements

• 3+ years of experience as a Trainer in customer support or related roles.
• Background in online industries (e.g., online betting, insurance, fintech).
• Proficiency in training software and e-learning platforms.
• Hands-on experience with service cloud solutions such as Freshdesk and Salesforce.
• Strong understanding of knowledge base management and tools powered by artificial intelligence.
• Proven ability to deliver onsite and remote training effectively.
• Experience guiding customer support teams (mandatory).
• Familiarity with data-driven training approaches.

Nice To Haves

• Spanish language skills are an advantage.

Responsibilities

• Plan and conduct training sessions on location and virtually for customer support teams, covering onboarding and ongoing growth.
• Build and maintain knowledge bases and learning resources powered by artificial intelligence.
• Conduct training needs analysis and build tailored learning paths.
• Apply data-driven insights to measure training efficiency and continuously improve programs.
• Manage and update training content across platforms.
• Work together with cross-functional groups to assist with onboarding and ongoing learning.
• Maintain accurate training records and generate performance reports.

Benefits

• health, dental, and vision insurance
• paid time off
• a 401(k) plan with employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed